Manager Customer Success (Remote)

SocialPilot is seeking a high-energy Customer Success Manager to develop customer relationships that promote retention and loyalty.

Location: Remote

SocialPilot is seeking a high-energy Customer Success Manager to develop customer relationships that promote retention and loyalty

.You will manage the team that directly interacts with our existing clients and provides technical support to customers across the world with the goal to keep them satisfied with the product

.Responsibilities

• :Establish a trusted partner/advisor relationship with assigned clients and drive value with our produc
• tWork closely with customers to understand their measures of success and identify areas for improvemen
• tCreate strategies, ideas, and proposals on how to increase product adoption and usag
• eCreate strategies and ideas to increase and maintain retention rates as well as overall customer satisfactio
• nCoordinate periodic calls with selected customers to review business issue
• sEstablish excellent cross-functional relationships with other SocialPilot leaders to ensure that all SocialPilot services are deployed in a manageable and supportable wa
• yEnsure customers’ expectations are being met by internal support organization

sRequirements

• :Bachelor’s degree (or equivalent job-related experience
• )Overall 6 years experience, 3+ years of experience in managing a team
• ,3+ years of experience in managing a variety of account
• sExperience in management consulting or something simila
• rStrong customer communication and interpersonal skills; ability to provide timely communications to customers is vitally importan
• tAbility to quickly develop effective working relationships with internal and external contact
• sKnow-how of customer market working condition
• sExcellent managerial, communication and consultancy skill
• sA strong track record of success is a mus

tAbout SocialPilo

tSocialPilot empowers over 12,000+ agencies, and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients

.We’re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway

.Recent highlights

• :SocialPilot is ranked as a “Leader” consistently by G2, Capterra, SoftwareSuggest, and TrustRadiu
• sSocialPilot is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category
• .SocialPilot is officially a Great Place to Work – CertifiedTM startup

.What we believe i

• nCustomer Obsession: We put customers first while making decisions and planning future goal
• sOwnership: We believe in taking ownership of areas that we’re working on. We own up to our – successes and failures. Moving the needle matters more than just busywor
• kRelentless: When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again
• .Nimbleness: We respond rapidly to changing circumstances and customer need
• sCollaboration: Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together

.Why join SocialPilot

• ?Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organizatio
• nNo micromanagement: Own up your work and be accountable without the need for close supervision
• .Great team: Work with a great team with diverse backgrounds from world-class organization
• sPersonal growth: Design a personal learning plan and utilize organizational resources to achieve the goals
• .Best in class health and medical benefit
• sPaid staycations, profit sharing, flexible hours, and OKR-led approach to growt

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