Manager Of Operational Services Systems (Remote)

Manager Of Operational Services Systems | University of SydneyUnion | Australia

Oversee food and beverage operations, as well as facilities andIT
Enhance the campus experience for students
Generous leave provisions & work-lifebalance

Manager Of Operational Services Systems | University of Sydney Union | Australia

Oversee food and beverage operations, as well as facilities and IT
Enhance the campus experience for students
Generous leave provisions & work-life balance

ABOUT THE ROLE

Are you a dynamic and experienced leader in the food and beverage industry? Do you thrive in managing operations while ensuring customer satisfaction and financial performance? Join our team at the University of Sydney Union (USU) as our Manager of Operational Services and Systems, where your expertise will drive operational excellence, innovation, and growth!

As the Manager of Operational Services and Systems, you will oversee the daily operations of USU’s food, beverage, and retail outlets. This includes developing and implementing tactical operational plans aligned with our strategic vision, ensuring legislative compliance, optimising service delivery, and driving financial stability and sustainability.

You will lead a diverse team, foster internal and external relationships, and manage facilities and IT systems that support our food and beverage services.

WHO WE ARE

The University of Sydney Union (USU) is Australia’s largest and most vibrant student-led organisation, dedicated to enhancing the student experience. We provide a wide range of services, events, and programs for students, including over 200 student clubs, major festivals, leadership opportunities, and more. As a not-for-profit, all our income is reinvested into the university community, making us a cornerstone of student life at the University of Sydney.

WHAT YOU WILL DO

Food and Beverage Operations:

Implement USU’s F&B strategy: develop and manage menus, pricing, and inventory to optimise customer satisfaction and profitability.
Oversee customer service standards, marketing promotions, and loyalty programs.
Maintain professional, safe, and well-equipped facilities.
Build and foster strong relationships with critical external stakeholders including suppliers, tenants, and the University of Sydney

Operational and Financial Planning and Reporting:

Prepare operational plans in line with USU’s Strategy and vision
Prepare budgets, track sales and expenses, and deliver financial reports.
Monitor key metrics for efficiency, cost optimisation, and service delivery.

Leadership and Team Development:

Mentor and coach staff to achieve their full potential.
Foster a collaborative, productive and high performing team culture.

Facilities and IT Systems:

Maintain and enhance IT systems and infrastructure.
Ensure systems are leveraged to support future strategic needs.

Governance and Compliance:

Ensure compliance with HACCP, liquor licensing, and other regulatory requirements.
Participate in audits and maintain the highest standards of safety and hygiene.

ESSENTIAL CRITERIA

You are an experienced food and beverage professional with a proven track record in operations management. Your expertise spans customer service, financial planning, compliance, team leadership, and systems management. You have a proactive approach, excellent interpersonal skills, and a strong focus on results. .

Key Skills and Experience:

5+ years’ experience in managing successful food, beverage, and retail operations.
3+ years’ experience managing ICT functions. Strong knowledge of EUC, ICT, ITIL and cyber security in an operational context
Expertise in financial management, including budgeting and reporting.
Strong leadership and team development skills.
Knowledge of compliance standards, including HACCP and liquor licensing.
Exceptional stakeholder management and communication skills.

HOURS OF WORK

This is a Permanent Full Time position, 35 hours per week.

APPLICATIONS CLOSE

Friday, 10 January 2024

BENEFITS