Manager Portfolio Marketing (Remote)

We are looking for a dedicated Manager of Portfolio Marketing to join our dynamic team. In this role, you will support the execution of customer engagement, retention, and loyalty initiatives to build strong relationships with our customers and drive business growth. You will manage program development and assist with go-to-market tasks, working collaboratively within the marketing team and across the organization to deliver effective customer engagement and retention solutions. Join our innovative team making data-driven decisions to deliver actionable insights and support continued market growth.

Reporting to: VP, Marketing Aesthetics

Location: Hybrid from the Nashville, TN area; remote from other locations

Responsibilities/Essential Duties

Represent Marketing on cross-departmental teams to develop customer engagement, retention, and loyalty initiatives.

Assist in the development of go-to-market plans.

Manage vendor and third-party relationships as necessary.

Own go-to-market marketing tasks to help drive customer engagement, retention, and loyalty.

Execute research, testing, and exploratory initiatives to ensure programs deliver value to customers, driving continued engagement and retention, and growing customer lifetime value.

Support pilot programs by capturing customer feedback, supporting customer testing, preparing value analyses, and assisting in proposed go-forward recommendations for scaling in-market.

Monitor program performance metrics and key performance indicators (KPIs).

Support market and competitor research.

Support additional portfolio initiatives as needed for the business.

Basic Qualifications

Doctorate degree; OR

Master’s degree & 2 years’ directly related experience; OR

Bachelor’s degree & 4 years’ directly related experience; OR

Associate’s degree & 8 years’ directly related experience; OR

High school diploma/GED & 9 years’ directly related experience; AND

1 year of managerial experience directly managing people, projects, programs, or resources

Preferred Qualifications

Bachelor’s degree with 3+ years’ experience in marketing, sales, or customer success.

Experience in B2B customer loyalty, with an emphasis on customer engagement and retention.

Background in biotech, large pharma, healthcare, beauty marketing, or SaaS product marketing.

Ability to work in a fast-paced, highly visible, and dynamic environment.

Strong analytical skills for effective problem-solving.

Experience in market and customer research, testing, and analysis.

Experience with collaboration, influencing with and without authority, and working successfully with cross-functional teams and stakeholders.

Company Summary

As a commercial-stage biotechnology company, we are setting new standards in the industry with innovative aesthetic and therapeutic offerings. We are committed to providing exceptional benefits that promote the financial and physical well-being of our employees. It’s time to rethink what an employee experience can be.

What We Offer

Competitive compensation, including base salary, annual target bonus, and new hire equity

Flexible unlimited PTO, summer & winter shutdowns, and 12 weeks’ parental leave

Generous healthcare benefits (up to 90% of premiums for medical benefits covered), Employer HSA contribution, 401k match, Employee Stock Purchase Plan with 15% discount, tuition reimbursement, wellness discounts, and more

Equal Employment Opportunity

We are an equal opportunity employer and value diversity in our workforce. We do not discriminate in employment practices based on race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other protected category under federal or state law.

ADA Compliance

This job description reflects the essential duties of the position and complies with the Americans with Disabilities Act (ADA). The ADA requires job descriptions to outline the physical and mental demands required to perform the essential functions of the job. We will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform these functions.

Employment Type: Full-Time