Manager Strategic Account Management (Remote)

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for an experienced Manager who can develop, champion, and motivate a team of highly-skilled Strategic Account Managers, responsible for the retention and expansion of our largest Enterprise customers. With over 300,000 customers worldwide, our Strategic Account Management team is assigned to the largest, most complex customers in their respective regions.

Our Account Management team owns both retention and expansion, ultimately contributing to the transformation of our largest complex customers. Your team will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.

We want a team player who can demonstrate both strong leadership skills and humility in an organization that prides itself on its open, honest, and supportive culture.

Responsibilities

What you’ll do

• You will be accountable for team performance, revenue forecasting, and balancing prioritization amidst a complex ownership footprint.
• You will work cross-functionally with Strategic Sales leadership on execution & strategy, and collaborate effectively with other key customer-facing teams (Services, Channel and Customer Success) .
• You will also be responsible for staffing, on-boarding, and up-skilling of the team.
• You will be the voice for the team, helping to escalate and remove blockers where needed so your team can do their best work and provide an ideal customer experience.
• You will learn Atlassian’s unique GTM model and play a critical part in helping us build our next generation enterprise business model globally.
• Own or collaborate on projects that seek to improve our practice, process, and/or ways of work.

Qualifications

Your background

• 5+ years of experience managing account management, inside sales or customer success teams focused on large Enterprise customers
• Experience with strategic sales planning and the ability to coach towards these skills
• Executes creative and value-focused approaches to help deliver optimal customer outcomes
• Experience with forecasting revenue & performance management
• Experience with change management and implementing better approaches to address opportunities
• Experience in hiring, onboarding, coaching and developing people
• Ability to effectively interact and communicate with various levels of management
• Experience using CRM, forecast management, and analytics tools
• Ability to balance multiple projects/initiatives running concurrently, effectively multi-tasking while working with cross-functional teams
• Ability to demonstrate sound reasoning with clarity around why you made specific decisions and choices throughout your career
• Experience in the DACH and/or French market
• Fluency in German and/or French is preferred

Our Perks & Benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .