Marketing Operations Manager (Remote)

About Mash

Mash is a global agency that curates bespoke teams that solve brand challenges. With a mission to empower the world to work for itself, we’ve rapidly and proudly matured into one of the most vibrant agency and talent services platforms – curating bespoke teams for start-ups, SMEs, and some of the world’s most revolutionary brands.

‘The Mash approach’ means effectiveness is the force behind every talent, project and creative solution we offer. We mean it when we say this – “Client’s success is our KPI.”

About the Client

Our client is a global technology and video-sharing platform that is known for its innovative and engaging services that elevate individuals, businesses and economies around the world.

About the Role

We’re seeking a Marketing Operations Manager to support the Product Marketing Managers with the end-to-end marketing cycle, from planning to Go-To-Market (GTM) initiatives. This role is highly cross-functional, and you will work with key partners across the marketing organisation.

You will be a critical support for the client’s team across the marketing functions in APAC. You will manage the planning and operational processes for the team, most heavily focused on:

• Project management and prioritisation of the marketing team’s activities and resources.
• Building strong stakeholder relationships to support the markers in achieving their goals.
• Owning the delivery of products that automate and visualise the marketing planning and operational cycles.
• Proactively review existing processes, and come forward with alternative solutions to improve systems that reduce the steps for the end users.
• Crafting compelling industry narratives to influence through different internal communication channels (e.g. internal update newsletters)

If you’d been here last week you might have…

• Drive and support program management and prioritisation for the marketing team’s activities across APAC.
• Optimize the marketing efforts through systems, processes, and technologies that keep the end users’ experience and marketing goals at the forefront.
• Manage the development and maintenance of digital products (websites, portals) to enhance operations and develop processes and frameworks to support structure and accountability.
• Own some of the monthly and quarterly marketing support activities across planning, and facilitating to execution.
• Communicate status and progress updates and facilitate cross-functional alignment.
• Identify and develop improvements to the operations processes to drive efficiencies and effectiveness.
• Find opportunities to streamline, connect and simplify processes by engaging stakeholders to adopt best practices and learnings.

About you:

• BA/BS degree or equivalent practical experience as a Digital Account Manager, a Project/Programme Manager or Marketing Operations Specialist.
• 5+ years of experience in a digital agency or marketing consultancy, with experience in-house at a technology company within the PMO or strategy division.
• Project management with strong analytical capabilities and a knack for solving challenging problems,
• Ability to translate complex data into simple and intuitive communication to cater to a variety of stakeholders.
• Highly articulate and adaptive to the different communication styles of different stakeholders at a range of seniority levels.
• Independent problem solver who can develop and recommend solutions to the business and remain collaborative within a matrix organisational team dynamic.
• Solid experience with the Google Suite and tools: Sheets, AppSheets, etc.

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Sound like you?! Great! Let’s Mash.

Our approach and the (flexible) work

We run things a little differently at Mash. We mean it when we talk about ‘ownership’ and ‘autonomy’ – you’ll get heaps of both with plenty of support from the HQ team.

This role is technically remote but there may be days and times (truly not often) when you’re required to be on-site with the client or jam out a few things with a team at a co-working space.

About you

• You’re a self-starter.
• You’re a collaborator.
• You’re ambitious.
• You’re reliable.

What’s on offer

• Remuneration – competitive salary and benefits
• Ownership – you can own and run your scope; the HQ team is always here to support
• Impact – we are obsessed with effectiveness and delivering results.

Please note. Due to the high volume of applications, we unfortunately can’t get back to each and every one of you and only successful applications will be contacted. Also, when you share your details with us, we consider this as consent for us to use your data during the application process.