Marketplace Merchant Onboarding Lead (Remote)

Marketplace Merchant Onboarding Lead

Permanent

Up to £50,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Marketplace Merchant Onboarding Lead and you’ll be a big part of this.

Key Responsibilities

In this role you will support the onboarding & incubation of new merchants and accelerate their Success on B&Q Marketplace. Here’s how:

• Integration Approach: Identify the best integration method, focusing on automation and scalability. To engage with merchant technical teams to understand existing eCommerce systems and recommend integration solutions.
• Training and Support: Train merchants in B&Q Marketplace best practices, including optimization, SLAs, and reporting. Provide first-line support during onboarding, handling queries related to CSV, SFTP/HTTP, and API technologies.
• Sales Growth: After launch, continue working closely with merchants. Drive early sales growth by enhancing content quality, increasing inventory, and improving product visibility through promotions.
• Compliance and Handover: Monitor merchant compliance with SLAs and guide them to meet standards. Upon successful incubation, facilitate the seamless transition to Account Management.
• Continuous Improvement: Contribute to creating and managing merchant training materials.
• Operational Efficiency: Ensure the long-term success for both B&Q and our merchants

Work Experience

Required skills & experience

• Working in Marketplace, Ecommerce, or Digital Platforms: You should have substantial experience in these domains.
• Marketplace and Merchant Operations: Familiarity with how marketplaces and merchants operate.
• Onboarding and Client Growth: Experience in bringing clients onboard and facilitating their growth on digital platforms.
• Integration Methods: Knowledge of CSV, API, SFTP/HTTP, and third-party platforms/connectors (e.g., Linnworks, Shopify).
• E-commerce Sales Drivers: Understand the factors driving e-commerce sales.
• Scale-Up Business Experience: Previous work in a scale-up business is advantageous.

Skillset

• Merchant Management and Problem-Solving: Excellent skills in managing merchants and solving problems logically.
• Influencing and Stakeholder Management: Professional experience influencing both internal and external stakeholders across technology and commercial aspects, with persuasive written and verbal communication skills, including presenting to Director-level audiences.
• Strong Project Management: Ability to manage multiple concurrent projects effectively.
• Self-Motivated and Proactive: Maintain a can-do attitude and take initiative.
• Passion for E-commerce: Thrive in a fast-paced, evolving e-commerce environment.

What’s in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.