Mdu Account Manager Wfh (Remote)

Job Overview

We are looking for a dynamic and customer-focused MDU Account Manager to join our team. This pivotal role serves as the primary liaison for property owners, developers, and residents, driving growth and profitability within the multi-dwelling unit segment. The successful candidate will embody a strategic sales approach and demonstrate proficiency in cross-departmental collaboration.

Key Responsibilities

• Foster and sustain productive partnerships with property managers and leasing personnel to enhance subscriber acquisition and revenue.
• Provide essential marketing resources, promotional materials, and sales tools to property management teams to optimize service uptake.
• Boost brand visibility by organizing and executing community events for residents.
• Oversee contract compliance, acting as the central contact and escalation resource for residential agreements.
• Serve as a brand ambassador, nurturing our company’s reputation and relationships within the communities we operate.
• Coordinate with internal teams (sales, installation, repair, and engineering) to address community-related challenges from project inception to completion.
• Handle customer concerns with professionalism and efficiency, ensuring open lines of communication within the community.
• Monitor and assess service penetration levels across properties, aiding in the development of strategic action plans as necessary.
• Undertake additional responsibilities as assigned to support our overarching goals of exceeding revenue and profitability benchmarks while enhancing customer satisfaction.
• This role may entail up to 40% travel to effectively engage with property stakeholders.

Required Skills

• Exceptional interpersonal, verbal, presentation, and written communication abilities.
• Strong attention to detail paired with exemplary customer service skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Highly self-motivated, thriving in a minimally supervised, high-visibility role.
• Proven relationship-building and sales capabilities.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum of 5 years’ experience in account management, customer success, or outside sales, preferably in telecommunications or related sectors.
• Demonstrable success in the multifamily/MDU space.
• Valid driver’s license necessary.

Career Growth Opportunities

We prioritize your professional development, offering pathways for continuous learning and advancement within the company. By joining our team, you will engage with various facets of account management and customer relations in the telecommunications industry, positioning yourself for future growth.

Company Culture And Values

At our company, we cultivate a collaborative and innovative work environment. We are committed to fostering diversity and inclusivity, ensuring that every employee feels valued and supported. As part of our team, you will work with advanced technology in a dynamic setting, dedicated to delivering exceptional customer experiences.

Compensation And Benefits

• Competitive salary with performance-based commissions.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Opportunities for ongoing learning and professional advancement.

About Us

We are a leading provider of 100% Fiber Optic Internet services, dedicated to delivering cutting-edge technology and outstanding customer service. With a growing team of over 400 professionals, we are expanding our network to serve new communities across the Midwest and Southeast regions.

Employment Type: Full-Time