Mystery Shopping Project Manager (Remote)

Mystery Shopping Project Manager | Group of companies Eurasia | India

Were a leading mystery shopping company dedicated to helping businesses elevate their customer service through thorough research and detailed analysis. Were on the lookout for a Project Manager who will be key in overseeing our mystery shopping projects, from the early planning stages all the way to completion.

As a Project Manager, your main responsibility will be leading various mystery shopping projects, ensuring they run smoothly from start to finish. Youll be collaborating closely with clients and our in-house teams to guarantee timely project delivery, while maintaining a focus on high-quality outcomes. This role also involves hitting key milestones, driving client satisfaction, and constantly seeking ways to improve processes.

• remote work
• 5/2 working day from 10.00 to 19.00
• 28 annual paid leaves.

• Project Planning: Develop comprehensive project plans that include timelines, resource needs, and key milestones.
• Client & Shopper Communication: Serve as the go-to contact for mystery shoppers, keeping lines of communication open and smooth throughout the projects lifecycle.
• Team Coordination: Work closely with teams such as researchers, analysts, and shoppers to ensure all elements of the project are executed seamlessly.
• Quality Control: Keep track of project progress and quality, making adjustments where needed and holding regular check-ins to ensure everything stays on course.
• Data Review: Go through mystery shopping reports, offering actionable insights and recommendations based on findings.
• Project Reporting: Deliver status updates and final reports to clients, emphasizing key findings and outcomes.
• Process Optimization: Identify areas for improvement in how we conduct mystery shopping and suggest better methodologies.

Goals & Outcomes:

• Ensure a 95% project completion rate within the first two months.
• Grow the mystery shopper database by adding at least 100 new candidates every month.
• Adhere to internal standards for managing project documentation and processes.
• Ensure all reports and documentation are submitted accurately and on time.

Process Expectations:

• Respond quickly to communication channels (Telegram, WhatsApp, Skype) with minimal delays.
• Miss no more than 20% of incoming calls.
• Keep the mystery shopper database up to date and accurate.
• Provide timely, detailed reports as required.

Performance Metrics:

• Project completion rate: 95% or higher.
• Monthly database growth: 100+ new shoppers.
• Adherence to communication and documentation requirements.

Qualifications:

• Proven experience in project management, preferably within the mystery shopping or market research industry.
• Strong organizational and communication abilities.
• Capable of managing several projects and deadlines at once.
• Comfortable with data analysis and report preparation.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home