Minor DKL Food Group
National Training Manager (Remote)
National Training Manager | Minor DKL Food Group |Australia
We’re looking for a dynamic and experienced National TrainingManager to lead our training programs, ensuring that our corporateand franchise teams consistently deliver the highest standards of customerservice and operational excellence. If this sounds like you, applynow!
Who are we?
...National Training Manager | Minor DKL Food Group | Australia
We’re looking for a dynamic and experienced National Training Manager to lead our training programs, ensuring that our corporate and franchise teams consistently deliver the highest standards of customer service and operational excellence. If this sounds like you, apply now!
Who are we?
For 35 years, The Coffee Club has been an iconic & beloved staple in Australia. The Coffee Club was built on a foundation of family, friends, and meeting customer needs. We’re more than just a café; we’ve created a space that’s casual yet sophisticated, stylish yet affordable. Today, we’re one of the world’s largest Australian café chains, serving millions of loyal customers.
As part of Minor DKL Food Group and a subsidiary of Thai-listed Minor International PCL, we are a leading Australian retail food franchisor who continues to innovate and grow.
What is the role?
As the National Training Manager reporting into the General Manager – Operations, you’ll be responsible for designing, developing and delivering tailored training programs across our corporate and franchise locations. You’ll work closely with our Senior Leadership team playing a key role in driving operational excellence, ensuring a consistent customer experience and maintaining our brand standards. The key responsibilities are:
- Developing and maintaining a comprehensive learning framework for corporate and franchise operations globally.
- Overseeing Franchisee Training and Corporate Education to ensure brand standards are upheld.
- Leading the team in delivering digital training projects.
- Designing high-quality training content (videos, apps, multimedia) while ensuring brand alignment.
- Providing strategic support to align coffee-related training with business goals.
- Monitoring coffee culture initiatives and offering feedback for continuous improvement.
- Collaborating with stakeholders to ensure training aligns with broader business objectives.
- Managing LMS and other platforms to ensure smooth training administration.
- Providing insights on training engagement and completion rates.
- Overseeing budgets and resources to deliver training programs efficiently.
- Managing training resources for new store openings across the network.
Who are we looking for?
- 5+ years of experience in a training and development leadership role, preferably within the food & beverage industry.
- Tertiary qualifications in education, hospitality management, business, or a related field (or equivalent experience).
- Proven experience in FMCG, hospitality, retail, QSR, or franchise environments, with a focus on training and staff development.
- Strong leadership and team management skills with a track record of developing high-performing teams.
- Excellent communication and presentation abilities, capable of engaging diverse audiences.
- Expertise in e-learning and in-person training development and delivery.
- Strong project management, budgeting, and organisational skills.
- Ability to travel as required.
Any other benefits?
- We are proud of our collaborative and innovative workplace culture, with regular team building and corporate events.
- Be part of a high-energy operations team
- If you’re a coffee lover: enjoy Barista-quality coffee every day!
There are a host of other benefits including employer-funded paid parental leave, purchased annual leave, flexible working arrangements and access to a subsidized training and development program just to name a few!
How do I apply?
If you’re ready to contribute your skills and passion to our team, we want to hear from you!
Hit the Apply Now button!
After you hit Apply:
You will be asked a small number of questions
You will need to upload a copy of your CV & Cover Letter
Holiday Period Note:
We acknowledge that it’s the holiday season and we wish you a joyful and restful break. Candidates progressing to the next stage of the recruitment process will be contacted from mid-January in the new year.
