Ndis Portfolio Manager (Remote)

Ndis Portfolio Manager | Necessity Housing | Australia

Position Title: NDIS Portfolio Manager
Location: Melbourne Northwest and West + WFH (Hybrid Schedule)
Job Type: Full-Time

About Necessity Housing:

Necessity Housing is a leading provider of Specialist Disability Accommodation (SDA) under the NDIS, dedicated to creating high-quality, accessible housing for individuals with disabilities. We focus on empowering participants by providing long-term, sustainable housing solutions that help them live independently and comfortably. As we expand, we are looking for a skilled, experienced, and approachable Portfolio Manager to join our growing team and oversee a portfolio of SDA properties.

Role Overview:
The Portfolio Manager will oversee a portfolio of SDA properties, ensuring that each property is well-maintained, compliant with NDIS standards, and meets the unique needs of our participants. This role is ideal for someone with a strong background in the NDIS/SDA field, particularly with experience in property management (not compulsory), who is passionate about building strong, lasting relationships with participants, SIL providers, support coordinators, and other stakeholders.

The successful candidate will manage relationships with current participants, conduct regular property inspections, and act as the primary point of contact for any issues related to their properties. Additionally, you will have the opportunity to show properties to potential clients, providing detailed information and guidance throughout the process to ensure the best possible match for their needs.

You will also collaborate closely with our Customer Relationship Manager, to ensure seamless communication and outstanding support for our participants, addressing any concerns or challenges promptly. With a professional, positive, and approachable demeanour, the Portfolio Manager will be committed to delivering exceptional service and maintaining a high standard of care.

This is a hybrid role, that will be a combination of WFH and travelling around North West and West Melbourne. 

Standard 38-hour week, with occasional instances requiring flexibility to address emergencies. 

Key Responsibilities:

• Property Management: Oversee the maintenance and compliance of SDA properties, ensuring each home meets NDIS requirements and is safe, accessible, and well-maintained.
• Participant Onboarding: Involves preparing and completing the required documentation to onboard participants.
• Participant Relationships: Build and nurture ongoing relationships with participants, SIL providers, support coordinators, and other key stakeholders, ensuring participants are satisfied with their homes.
• Property Inspections: Conduct regular property inspections to monitor condition, ensure compliance, and address any maintenance or accessibility issues.
• Property Showings: Conduct property viewings for prospective participants, providing detailed information and support to help them make informed decisions.
• Collaboration: Work closely with the Customer Service Relationship Manager, to ensure smooth onboarding and continued support for participants, addressing any concerns in a timely manner.
• Industry Engagement: Attend expos, collaboration days, NDIS events, and other networking opportunities to represent Necessity Housing and stay up-to-date with industry trends and participant needs.

Qualifications & Experience:

• Proven experience in the NDIS/SDA field or property management, with a deep understanding of NDIS policies and SDA design standards. 
• Strong interpersonal and relationship-building skills, with a passion for providing outstanding service and support to participants and stakeholders.
• Experience in managing multiple properties and conducting property inspections.
• Ability to show empathy, professionalism, and understanding when dealing with participants and their families.
• Excellent communication skills, both written and verbal, and a proactive, solution-focused approach to problem-solving.
• Ability to work independently and as part of a team, managing multiple priorities effectively.
• Australian Drivers Licence 

Personal Attributes:

• Positive, approachable, and professional demeanour.
• Strong organisational and time-management skills.
• Proactive and self-motivated, with a commitment to ensuring the best outcomes for participants.
• Ability to thrive in a client-facing environment and build rapport with ease.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home