Network Engineer Palo Alto (Remote)

Network Engineer Palo Alto
Remote Position
Competitive Pay and Benefits

The Network Engineer will be responsible for continuous evaluation, improvement and overall strategy of the organizations routeswitch offering.

Network Engineer Responsibilities:

• Point of contact for service-related issues; provide timely resolution
• Set up and maintain managed customer devices
• Set up and maintain connectivity throughout organization infrastructure
• Provide consulting support to clients
• Become a valued resource for clients by developing professional relationships at all levels
• Provide leadership by aiding in service and product research, testing, and evaluation
• Monitor and address customer communication and issues and act as an escalation point
• Mentor NOC Technicians and less experienced engineers
• Monitor events and alerts; identify problems that must be addressed in a timely manner
• Documentation of all changes to systems and network as applicable
• Able to fulfill 24×7 on-call duties, in support of the on-site, 24*7 NOC Technician team, via a rotating on-call schedule shared among engineers
• Provide technical expertise and support to sales and marketing team
• Tracking projects, tickets and time within a CRM system

Network Engineer Requirements:

• Associates Degree or Bachelor Degree preferred
• 3-5 years of experience
• PAN Certifications is a plus
• Experience in Juniper and Cisco is preferred
• Core Networking principles such as routing protocols or VPNs, Firewalls, Subnetting schelms, IP addressing, and etc.
• Ability to learn quickly, strategic thinking, and attention to detail

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