O C Domain Trainee Polish (Remote)

• Manage the OTC collections portfolio and maintain strong customer relations.
• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
• Sending reminders and follow up as per client aligned collection strategy.
• Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.
• Research any fully open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
• Extract invoice level details from customer portal and other available sources to capture invoice level details.
• Analysis customer behavior and trend to manage portfolio well and to seek required support.
• Candidate would be responsible for managing high volume accounts per month.
• Maintain all relevant systems and tables with valid information.
• Must demonstrate a high level of self-motivation, energy, and flexibility.
• Research any full open invoices which customers have disputed.
• Support team priorities and initiatives and effectively manage workload.
• Assist in SOP (Standard Operating Procedures) creation and updating.
• Deliver the required data for audit purposes.
• Making the accounting process controls established through the internal policies.
• Ensure Key Metric’s are met, and service is delivered to end users as expected.
• Daily usage of client’s tools for the assigned activities.
• Developing implementation activities of new systems/applicable tools to the processes in scope;
• Monitors the team performance on a daily basis and ensures that individual and team objectives are met while complying with the established standards;
• Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder;
• Participates in the selection of team members for different roles by assessing their process experience/ knowledge;
• Keeps a close collaboration with its homologous Pathfinders and Front Runners in order to be informed about the process related issues/intiatives or human resources that may have an impact on the customer;
• Carries out the onboarding/offboarding activities for the team members within the customer’s system;
• Participates to the external governance established with the internal stakeholders related to process;
• Participates to different projects, initiatives within Genpact.

Qualifications we seek in you!
Minimum qualifications

• 3+ years of experience in O2C processes (end-to-end experience is a plus);
• 1+ years of relevant experience in coordinating teams;
• Experience in managing customer interactions, solving escalations;
• Strong soft skills: decision making, problem-solving, time management, influencing skills;
• Excellent presentation skills (advanced Excel and Power Point skills);
• Previous exposure to transformation and productivity initiatives;
• Fluency in English (verbal and written);
• University graduate
• Oracle experience is a Plus

What can we offer?

• Attractive salary;
• Stable job offers – employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts