Office Apps Engineer (Remote)

We have immediate opportunities for US based MS Office Apps Experts to join our team working as Customer Engineers (CE s). Positions are full time, salaried roles offering comprehensive benefits. A CE s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE s support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MS Office Apps initiatives.

Salary Range: $90,000 $110,000 based on experience.

Travel: CE s are home based and deliver services typically via Microsoft Teams.

Primary Work:

• Standard Product Workshops -Training
• In-Depth Product Reviews -White Board (Chalk Talk) Sessions
• Health Checks / Assessments
• Post Operational Review of Product Implementations
• Product Upgrade / Migration Assessments
• Systems Performance Reviews
• Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management

The Experience you ll need to excel in the role:

• 5 plus years of expertise in O365 Office Apps including Outlook, Word, Excel, and PowerPoint, in a support or consulting role
• Experience with Microsoft Office deployment and management with SCCM
• Experience with Office deployment on MacOS using AppStore or MDM
• Support with Intune/MECM/SCCM Deployments and Modern Management of Applications
• Advanced/expert level administration and troubleshooting of the O365 Suite
• Ability to work independently in a fast-paced environment
• Strong skills in handling and articulating customer critical issues in high-stress situations
• Significant experience with Microsoft enterprise software product offerings
• Awareness of corporate environments and their business requirements
• Ability to apply knowledge to improve Microsoft products and the customer experience
• 5 years of experience in software support, secure infrastructure, IT consulting, or related fields
• 5 years of experience working with enterprise customers in technical readiness, delivery support services, on-premises and remote technical support, solution development, account management, technical requirements gathering, and broad evangelism through events
• Experience with Group Policy Management, Intune Policy Management, and Cloud Policy Management
• Bachelor s Degree (B.S./B.A.) or equivalent in experience computer science
• 3 years or more of experience with Microsoft Office deployment and management
• 3 years or more of experience supporting Microsoft Office client applications (features and troubleshooting)
• Understanding of ITIL/Service Management, PROSCI, Six Sigma or other project management experience
• Risk analysis and remediation planning
• BA/BS degree in Business, Information Technology, or equivalent work experience preferred

Preferred/Bonus Skills:

• Experience with M365/O365 Web Apps, Admin Center, and other M365/O365 products such as SharePoint Online, OneDrive, Sway, Bookings, Forms, or Planner
• Experience with Azure Active Directory and Group Policies for Azure AD or Office Apps
• Knowledge of networking concepts, protocols, troubleshooting, and tools like Fiddler and NetMon
• Support with Exchange migrations for Outlook, calendaring, and mailbox management
• Support with SharePoint migrations, assisting with OneDrive and SharePoint site access via Office apps; Office client-server integration
• Support with Teams migrations and add-in migrations and troubleshooting of Office web apps
• Support with Power BI migrations and modernizing Access databases
• Experience with Power Automate, including creating and enhancing automation protocols