Onboarding Consultant (Remote)

Onboarding Consultant | The Saasy People | Worldwide

Company Overview

The SaaSy People partner with growing businesses that want to ensure they continue to provide a consistently high level of support for existing customers while attracting new customers.

Role Overview

We are looking for an enthusiastic individual to join our onboarding team as an Onboarding Consultant. You will work closely with our Head of Onboarding and will proactively search for ways to ensure that we are always offering an exceptional customer experience every time.

A function of this role will be to ensure the information captured from our customers is clearly transferred to our support team members. This will be achieved by utilising existing tools such as Loom (Screen Recording), Archbee (Internal Knowledgebase) and Slack (Primary communication tool). You will also be responsible for highlighting best practices.

To be successful in this role you must be able to identify knowledge gaps and remediate them swiftly by working with other team members and departments in our organisation.

Your input and feedback will contribute to the improvement of onboarding processes, and help ensure that the onboarding team is operating at optimum levels.

Required Skills

• A driven individual who proactively searches for examples of best practice
• You should be self-motivated with excellent organisational skills
• A strong communicator who can engage effectively and contribute towards building strong and knowledgeable teams
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Proven ability to think critically and make sound judgments
• Excellent decision-making skills with the ability to weigh options and consider potential consequences
• A well-organised approach to managing workload, being able to prioritise effectively and demonstrate strong time management skills
• Flexible and adaptable – able to work on own initiative and as part of a team in a challenging, fast-paced environment
• Proven track record of working with wider teams
• Willingness to work a flexible schedule or overtime as needed to support project deadlines
• Experience working with CRMs and ticketing systems
• Willingness and ability to travel

Desired Skills

• Computer literate with experience in Google Workspace and Monday.com
• Experience managing employee performance
• Experience in reviewing and improving processes
• Ability to articulate and well accustomed to a client-facing role
• Strong commercial and industry awareness

Benefits

• Team socials: a fun activity that everyone can participate in (if they want to!)
• Discounted private healthcare
• Loyalty recognition
• Flexible working
• Access to Perkbox
• Career progression opportunities

Job Types: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Paid volunteer time
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (preferred)
• Business process improvement: 1 year (preferred)

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home