Onboarding Manager (Remote)

Company Overview:

At TRADEPENDING, we offer competitive compensation, comprehensive benefits, and equity opportunities. Our dedicated team is not only passionate about their work but also knows how to have fun. We view working for a successful tech company as a lifestyle choice, not just a job. While you’ll face exciting challenges and work hard, our positions come with amazing benefits and fulfillment for those who excel. If you bring your best self to the table, we promise to do the same.

Position Overview:

The Onboarding Manager is responsible for the initial contact post-contract with the customer to ensure clear understanding of goals and expectations, align necessary resources and ensure a smooth deployment of services.

Key Responsibilities:

• Management of onboarding from the project intake and execution standpoint
• Coordinate with cross-functional resources for flawless and fast onboarding execution
• Responsible for coordinating and actively participating in kick-off calls with clients on select products
• Serve as a single point of contact for onboarding status and issue management
• Transform requirements into manageable tasks and create an overall onboarding plan (Group Onboardings)
• Ensure that all products are delivered on time
• Ensure that all needs are clearly specified, requirements scoped and agreed upon between the client and internal teams
• Manage multiple simultaneous onboardings
• Effectively communicate onboarding expectations and status to client and internal team members in a timely and clear fashion
• Effectively balance priorities of internal teams, quality, and client satisfaction in the decision-making process
• Identify and execute impactful onboarding process improvements concurrently with project execution, including process documentation updates/creation
• Effectively maintain positive working relationships with clients and internal teams, while clearly communicating priorities and deliverables and managing client expectations
• Deploy software & software updates
• Contribute to the growth of our online knowledge base
• Additional responsibilities are to be determined by the Support Leadership Team

Requirements:

Required Skills/Experience:

• 3-4 years of account support experience in a customer-facing role
• Experience with deploying, supporting, and/or utilizing video services in a B2C environment
• Basic understanding of HTML/CSS
• Automotive experience in a dealership environment is a significant plus
• Knowledge of SMS Marketing regulatory environment a plus

Desired Skills/Experience:

• Salesforce experience
• Excellent written and oral communication skills
• Organized and detail-oriented
• Ability to manage conflicting priorities
• High energy level and strong interpersonal skills
• Ability to analyze metrics and identify solutions
• Must be a self-starter, demonstrate flexibility and adaptability

Employer’s Rights:

• This job description may not list all the duties of the job. Employees may be asked by their supervisors or managers to perform other duties. Employees will be evaluated in part based on their performance of the tasks listed in this job description. The Company has the right to revise this job description at any time.