Onboarding Specialist (Remote)

Other
Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level

Pearl Talent

Onboarding Specialist (Remote)

Onboarding Specialist | Pearl Talent | Mexico

Work Arrangement: Fully remote, overlapping EST workinghours.

Job Type: Full-time, Independent Contractor.

Salary Range: Up to $2500 based on experience.

...

Onboarding Specialist | Pearl Talent | Mexico

Work Arrangement: Fully remote, overlapping EST working hours.

Job Type: Full-time, Independent Contractor.

Salary Range: Up to $2500 based on experience.

Work Schedule: 40 hours per week, with core hours between 9 AM – 6 PM EST.

Locations: Remote, open to candidates in LATAM and Philippines.

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About The Company

Our client is a fast-growing startup revolutionizing QA testing for web and mobile applications. With a focus on automated, LLM-powered testing, they are dedicated to transforming the testing process for faster, more cost-effective results.

Role Overview

As a QA Automation Engineer, you’ll be instrumental in driving customer success by delivering robust, automated test solutions using TypeScript and Playwright. This role offers the opportunity to work with cutting-edge LLM-powered tools, supporting customers with onboarding, ongoing test maintenance, and test execution.

Your Impact:

Your efforts will be key in expanding test coverage for clients, achieving customer satisfaction through reliable test automation, and refining QA workflows that drive the future of automated testing.

Key Responsibilities Requirements

  • Customer Test Automation
  • Onboard new customers and maintain existing test automation with AI-powered tools.
  • Analyze customer needs to prioritize test coverage and accuracy
  • Configure CI/CD integrations (e.g., GitHub Actions, Docker) for test execution
  • Test Reliability and Maintenance
  • Triage test failures to meet SLAs (<1 business day), identifying and resolving issues effectively

  • Support customers during test execution, troubleshooting, and result interpretation
  • Tool and Process Improvement
  • Collaborate with the engineering team to enhance test generation and maintenance tools
  • Document and refine customer workflows for scalable support and efficiency
  • Knowledge Sharing and Documentation
  • Document custom solutions and technical details for seamless customer support
  • Contribute to onboarding materials to ensure team alignment and growth
  • Must-Have

    • +2 years in software engineering or automation testing roles
    • Proficiency in TypeScript/JavaScript, Playwright, CI/CD pipelines, and Docker.
    • Experience in web automation testing and API integration.
    • Excellent communication and problem-solving skills

    Nice-to-Have

    • Prior experience in customer-facing roles
    • Strong documentation skills

    Benefits

    Competitive Salary: Based on experience and skills

    Remote Work: Fully remote—work from anywhere

    Generous PTO: Ample paid time off to rest and recharge

    Direct Mentorship: Grow through guidance from international industry experts

    Learning & Development: Ongoing access to resources for professional growth

    Global Networking: Work and connect with professionals around the world

    Work-Life Balance: Flexible hours that support a healthy work-life balance

    Our Recruitment Process

    • Application
    • Screening
    • Top-grading Interview
    • Skills Assessment
    • Client Interview
    • Job Offer
    • Client Onboarding

    Ready to Join Us?

    If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

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    Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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