Operations Analyst (Remote)

We are a leading private mental health service provider dedicated to delivering compassionate and comprehensive care to our patients. Our team is committed to improving mental health outcomes through innovative treatments and exceptional service. We are currently seeking a talented and motivated Operations Analyst to join our dynamic team.

The successful candidate will play a crucial role in enhancing our service delivery and optimizing our business processes. You will work closely with various departments to analyse data, identify trends, and implement solutions that drive operational efficiency and improve patient care.

The ideal candidate will hold a degree in an analytical field such as Maths, Engineering, Sciences, Economics, or Data Analytics. They should have over two years of experience in an analytical role or consulting, along with at least one year of experience in operations or continuous improvement. Additionally, the candidate must be adept at creating reports, dashboards, and presentations for senior leadership

If you’re passionate about making a difference and thrive in a fast-paced, collaborative environment, we invite you to apply and contribute to our culture of excellence and compassion.

Key Responsibilities

• Analyse and report on key operational metrics across business functions (e.g., patient wait times, clinician availability and utilization etc.).
• Provide insights into data and trends to drive improvements in service delivery and business processes.
• Design, implement, and refine real-time reporting dashboards for key stakeholders.
• Own the process of managing waitlists to ensure patients are seen quickly and fairly, and that our capacity aligns with patient needs.
• Own the reporting of key metrics through the patient journey, from waitlist, triage, assessment, feedback, report and titration.
• Analyse team performance across the operations function (contact centre, booking, admin etc) to ensure we are servicing patient needs effectively and are able to scale and improve our services effectively
• Work closely with other departments (such as tech, marketing and business development) to bring together the elements of the patient journey using data and drive improvements
• Support ad hoc data analysis for business strategy and decision-making.

Requirements

• Degree in an analytical field such as Maths, Engineering, Sciences, Economics, Data Analytics
• Minimum 2 years experience in an analytical role/consulting
• Minimum 1 years experience in an operations or continuous improvement role
• Experience in creating reports, dashboard and presentations for senior leadership
• Experience in a high growth, tech enabled business
• familiarity with CRM systems such as Salesforce
• Knowledge of SQL or data visualisation tools (eg, PowerBI).

Remuneration & Benefits

This role is a full-time, remote role.

• We’re offering remote working in this role. You’ll be fully equipped to enable remote working.
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Company events, including Christmas parties and Team building days.
• Opportunities to take part in charitable events.
• Flexible working opportunities to fit around your personal and family life.
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).
• Eyecare Scheme/Company contribution towards eye tests and glasses.

Next Steps

To be considered for this exciting opportunity, please submit an application.

If you’d like to discuss this role in more detail with the hiring manager or wish to have a copy of the full job description and person specification, please email Recruitment@Clinical-Partners.co.uk and this will be arranged.

We’re proactively recruiting to this role which may result in the advert being closed early. All CVs received at that point will be considered.

Clinical Partners is committed to safeguarding and promoting the welfare of children, young people and adults, and expect all workers to share this commitment and these values. We ensure that all our recruitment and selection practices reflect this commitment and are in line with our Safeguarding Policy.

Successful candidates will be offered employment subject to Disclosure and Barring Service checks along with other relevant pre-employment checks.