Operations And Digital Strategy Manager (Remote)

Operations And Digital Strategy Manager | Project Timber |Poland

Operations and Digital Strategy Manager (Poland Expansion)

15,000 PLN Per Month Starting Salary – Performance Bonus (to beagreed after inital objectives met)

Summary:

Operations And Digital Strategy Manager | Project Timber | Poland

Operations and Digital Strategy Manager (Poland Expansion)

15,000 PLN Per Month Starting Salary – Performance Bonus (to be agreed after inital objectives met)

Summary:

Job Description

“Be the Catalyst for Our European Growth”

We are searching for a highly skilled and experienced Operations and Digital Strategy Manager to lead our expansion into Europe, starting with the setup of our customer service, sales, and web development teams in Kraków, Poland. This pivotal role will require strong operational expertise, experience with digital transformation (including AI tools), and the ability to align cross-functional teams to achieve strategic goals.

This is more than a job—it’s a leadership role with the opportunity to create a long-lasting impact on the future of our company.

Responsibilities

1. Customer Service Team Setup:

Recruit, train, and onboard a multilingual customer service team.
Develop scripts, processes, and workflows to resolve customer issues efficiently.
Ensure feedback loops between customer service, production, and distribution to reduce recurring issues.

2. Operations Leadership:

Manage the entire outsourcing project from recruitment to execution.
Establish systems and processes for seamless alignment between UK and Polish operations.
Build workflows that integrate customer feedback into actionable improvements.

3. Digital Transformation:

Implement and manage AI tools for customer service automation, CRM optimisation, and operational analytics.
Collaborate with IT teams to ensure smooth integration of systems like Zendesk or HubSpot.

4. Strategic Growth:

Lay the groundwork for a permanent office in Kraków, including recruiting for future sales and IT roles.
Work on the medium-term plan to establish a production facility for modular garden buildings in Poland.
Transition into a director-level role as operations expand.

Requirements:

Leadership: Proven experience in operations management, customer service, or IT project leadership.
Digital Expertise: Familiarity with CRM tools, ticketing systems, and AI-powered solutions.
Strategic Thinking: Capable of aligning cross-functional teams and scaling operations.
Multilingual: Fluent in English and Polish; other European languages (e.g., German, French) are a bonus.
Proactive Mindset: Thrives in fast-paced environments, makes decisions independently, and delivers measurable results.
Adaptability: Comfortable with managing teams across countries and cultures.

Contract Details

Type: Contractor, with a gross monthly rate of 15,000 PLN Starting Salary.
Location: Based in Kraków with regular travel to the UK (2 weeks initial training in the UK).
Future Role: Transition to a director-level position as the business expands.

Why Join Us?

Lead the creation of a cutting-edge customer service and operations hub.
Drive meaningful change with AI and digital tools.
Be a key part of a rapidly growing company with ambitious European expansion plans.

Interested? Apply with your CV here, and if you’re seriously interested in the position, WhatsApp +447572746860 and start the message with “Operations Poland”

Job Type: Full-time

Pay: From 15,000.00zł per month

Experience: