Operations Assistant Bpo (Remote)

***APPLICANTS WITHOUT PREVIOUS MANAGERIAL EXPERIENCE ARE WELCOME TO APPLY***

About the company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use our diverse services which include: Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, ecommerce, hospitality, and services industries use our services to streamline their operations for peak efficiency and create flawless experiences for their customers

About the position:

We are looking for a full-time Deputy Operations Manager to work from home and manage a few teams remotely. The teams are handling clients from various industries.

We’re looking for a talented, independent, and motivated Deputy Operations Manager to help the Operations Manager lead and manage teams with a lot of challenges, great energy, and last, but not least – a very unique working environment! 

Responsibilities:

• Demonstrate a hands-on approach and be actively involved in the day-to-day operations of every account.

• Produce management reports for the company’s clients.

• Project Management.

• Manage the team’s workload and schedules.

• Conduct surprise inspections of agents’ devices via Zoom to ensure they meet our standards.

• Train new recruits.

• Perform quality assurance (QA) on the team’s work.

• Facilitate case studies with non-performing agents to identify root causes and help improve their performance.

• Assist with the recruitment tasks.

Requirements:

• Excellent English communication skills: verbal, writing, and reading.

• Past experience in customer service or technical support roles

• Proficient in Microsoft Excel, with a strong grasp of its advanced features and functions, including pivot tables, VLOOKUP, and various formulas

• High-standard home office set up with suitable equipment and a stable internet connection

• Highly motivated and reliable

• Ability to learn quickly through self-study and demonstrate flexibility and agility.

• Ability to manage staff workload to maximum efficiency

• Willingness to work flexible hours

Work Schedule:

· This is a full-time job in a permanent work-from-home setup – 9 hours per shift, 5 days a week.