Operations Coach (Remote)

Company:Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

Job Description

The Operations Coach is responsible for coaching Franchisees and Center Managers to achieve higher sales and profits while protecting and promoting Maaco’s brand image, service, and quality standards.

Responsibilities

Business Consulting/ Reporting:

• Achieves Position Goals and Datelines:
• New Center 25 Week Goals/Metrics to include: Sales, Conversion, Retention, Average Repair Order Cost and Net Promoter Score
• Existing Center: Increase in Sales, Conversion, Retention: Sales, Conversion, Retention, Average Repair Order Cost and Net Promoter Score
• Weekly Reporting Compliance
• Continued Increase Annual Convention Attendance
• Center Support: Virtual and In Center cadence frequency, presentation documents, and FranConnect Documentation as required.
• Interfaces with marketing to impact lead counts and provides marketing and sales leadership to increase regional revenue growth.
• Assists franchisee in business planning.
• Supports sales/production training needs through group meetings and one-on-one in store development.
• Reviews weekly reporting of revenue, costs and collections, discuss variances from MAACO Operating Model and implement plans for improvement and provides regular review with franchisee.
• Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service.
• Work with Customer Service to ensure customer complaints are addressed promptly and courteously.
• Ensure annual certification has occurred and franchisee addresses deficiencies.
• New and special company initiative communication and implementation to project terms and datelines.

Franchisee Relations

• Effectively impacting region’s performance in; Sales, Production, Quality, Service and Image through a prescribed daily cadence as measured by prescribed Key Performance Indicators.
• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco Operating system through coaching methodology.
• Provide franchisees with sound financial analysis and KPI review.
• Provide franchisee’s with respectful, accurate and timely feedback on their performance and the performance of their center.
• Building trust through respectful communication and dedication, to gain a positive coaching relationships with franchisee’s and key Managers.
• Consistently meeting all aspects of department standards of performance.
• Develop PowerPoint based presentations that convey and track action plans and Key Performance Indicator (KPI’s) movement.

Additional Responsibilities

• Additional responsibilities as assigned.
• Timely tracking all center-level contacts into the company’s contact tracking system.
• Creation of PowerPoint presentations for Center, Regional and Corporate Business Reviews.
• Presenting the PowerPoints to franchisees and corporate staff individually and in group settings.

Qualifications

• Bachelor’s Degree in related field.
• 2-7 years of multi-unit (franchise/chain) operations experience
• Ability to provide financial review and analysis to Business Partners and Franchisees
• Ability to provide sales, marketing and operational leadership.
• P&L Experience Required
• Dedication to impacting results…with a can do attitude.
• Excellent interpersonal communications skills with all levels (crew to ownership).
• Superior Sales/consulting skills.
• Open to travel (approximately 60%).
• Automotive Experience helpful, but not required.
• Proficient in group training, presentations and public speaking.
• Proficient in Microsoft Office Suite

Compensation Range

$71,100.00 – $126,900.00

Compensation Frequency

Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com