Operations Development And Implementation Manager (Remote)

Job description / Role

Responsible for the end to end implementation of the development programme within Digital operations. You will listen to the customer, build requirements, influence development & land change to improve our overall operating model. While being predominantly internally focused, this position requires strong organisational & communication skills to be the bridge between Landmark Digital & Landmark group for all things development.

What I need to do

– Be the voice of the customer, continually evolving and improving our operating model.
– Manage the end to end implementation of Operation development projects. Ensuring to timescales & budget.
– Build project specific requirements & supporting documents.
– Develop and lead group wide training initiatives.
– Support teams post implementation to ensure ROI delivery.
– Supporting the definition and delivery of core Digital operation KPI’s.
– Consistently role model corporate & colleague values, working with peers and stakeholders to deliver, sustain and positively lead change, delivering cost metrics and enabling sales growth.
– Ensure the collaboration, communication and effective cross functional working across relevant business areas, including retail, third party and central teams to support and develop the Digital operation.
– Produce and manage project/delivery plans, including the use of benefit cases where required

How I will succeed

– Working within all defined budgets.
– Delivery of all relevant projects to deliver Digital fulfillment requirements, with full stakeholder engagement.
– Own and manage relationships across all relevant teams.
– Actively use data and insights to quickly spot new opportunities.
– Actively looking for opportunities to provide input and support across the team and outside core areas of focus.

What I need to know

– Excellent interpersonal and communication skills, both written and oral with an ability to synthesis complicated issues and identify key elements in open problems. – Subject matter expert on all aspects of retail operations, policies and operational standards.
– Great knowledge of the external Digital market.
– Understanding of Retail, E-commerce & planning operations.
– Experience with working independently and with cross functional and remote teams.
– Strong business acumen within area of expertise.
– Ability to organise, sort and act on complex sets of data to improve performance.
– Strong project management skills.
– Strong people skills and ability to effectively engage colleagues and senior stakeholders across the business.

– Is a leader, an inspirer, a self-starter and a motivator with credibility across a range of stakeholders and the ability to adapt to a range of circumstances.
– Builds and sustains great working relationships based on trust with colleagues.
– Demonstrates ability to engage and influence at all levels with key stakeholders, both face to face and remotely.
– Strong leadership and communication skills.
– Ability to work collaboratively and cross-functionally with both central and operational teams and influence outputs of key projects.
– Demonstrates tenacity to achieving results and recognising and celebrating success of others.
– Customer focused looking for ways of improving service in the team and ensures colleagues understand how what they do influences the customer.
– Actively seeks approaches and able to deliver change in a proactive, planned and measured manner.
– Has a thorough understanding of business performance, the cost implications of decisions or actions taken across the business and is able to articulate these to a wider audience.
– Demonstrates a resilience, resourcefulness and positive attitude towards change.
– Deliver projects to budgets, looking for opportunities to manage and reduce cost.
– Ability to drive performance through influence.
– Strong customer and colleague focus.

What decisions I can make

– Planning and use of resources to deliver associated projects, initiatives and activities.
– Input into prioritisation of development initiatives and the optimised implementation of initiatives.
– Making the right decisions for our colleagues and customers.

Resources available to me

– IT systems, digital applications and equipment.
– Partnership with digital operation peers.
– Partnership with group peers.

About the Company

Founded in 1973 in Bahrain, the Landmark Group has successfully grown into one of the largest and most successful retail organizations in the Middle East. An international, diversified retail conglomerate that encourages entrepreneurship to consistently deliver exceptional value, the Group operates over 900 stores encompassing a retail presence of over 13 million sq. ft. across Middle East, India, Egypt, Turkey, Yemen and Pakistan (franchise operation). The Group employs around 31,000 employees.