Operations Director Adriatic (Remote)

About HRS

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across the Adriatic region. Leading a team of service delivery specialists. The ideal candidate will be ambitious, customer oriented, team leader and passionate about digital transformation within the hospitality industry through innovative technologies and software.

Location

Candidates from the following locations are welcome to apply: Croatia, Serbia, Bosnia, Kosovo, Slovenia or Albania

Requirements

• Minimum 4 years of management experience in the support or service delivery.
• Experience of working with hospitality products including PMS, POS or Spa systems; management experience in the hospitality industry is desirable.
• Good interpersonal skills with both customers and cross-functional teams.
• Free to travel extensively and for extended periods of time.

What you will be doing

• Ensure delivery of support/implementation to hotels, restaurants, spas and fitness clubs across the region.
• Managing the service delivery team in your region, recruiting and training service delivery specialists, to ensure that customer services are delivered with the highest quality.
• Setting and implementing customer service delivery standards, to achieve a consistent and excellent support service level.
• Ensure that we maintain sufficiently skilled resources as needed, and to promote new revenue opportunities for HRS.
• Clients relationship management, ensuring a high level of satisfaction with products and services by HRS. Representation of the HRS’ interests in your region.
• Assisting with sales and marketing activities, attracting new clients, business development in your area

Language requirements:

• Native or proficient in local language
• Fluent in English, both written and spoken

What we offer you

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.