Operations Manager Nickel W M (Remote)

Operations Manager Nickel W M | FINANCIERE DES PAIEMENTS ELECTRONIQUES | Belgium

About Nickel

Launched in 2014, Nickel is a successful fintech company that offers the possibility for anyone to open a current account in 5 minutes inside a tobacco shop in France.

Nickel is a payment institution licensed by the ACPR (Bank of France) and, since 2017, a subsidiary of BNP Paribas.

With more than 3.8 million accounts opened and 10.000 local shops transformed into Points of Sale, Nickel is a great success story in Europe.

With 830 employees based in Paris, Nantes, Madrid, Lisbon, Brussels and now Berlin, Nickel is accelerating its international development.

Nickel has launched its activities in Belgium in June 2022 with the objective to reach 300.000 accounts and 1.300 Points of Sale within 6 years, and is now looking for its new Marketing Officer

About the Position

The objective of this position is to lead, organize, coordinate and improve the quality of the activities of the Operations team, as well as the growth of the collaborators. Your main responsibilities will be:

Team management and people development

• Organize and support a team of people who are managing front and back office activities (inbound calls, emails, support to points of sale, support to sales team on the field, …).
• Define clear priorities and objectives, communicate them to your team and make a regular status.
• Coach your team in order to make them grow and motivate them to reach their goals.
• Actively listen to your team to support them in their daily tasks and facilitate collaboration.
• Report malfunctions to your manager in order to explain the impact and suggest solutions.

Performance management and operational tool

• Oversee the daily business and administrative operations and improve operating procedures for optimal efficiency.
• Monitor key performance indicators (KPIs) and drive continuous improvement.
• Collaborate with local and international operations teams to make business needs understood and integrate the updates in your team.
• Ensure that work processes are documented and available to the whole team and that the right tools are used to enable your team to get the job done in the most optimal way possible.
• Make sure first level controls are done and documented.
• Ensure the respect of compliance processes.

As a manager, you also have the objective of ensuring compliance with Nickel’s strategy, expanding Nickel’s values and key messages within your team.

About the Profile

• The ideal candidate should have the following profile:
• You have at least 5 years of experience, preferably in operations;
• You have at least a Bachelor degree, preferably in business administration, management or economics;
• You speak French or Dutch and you are fluent in English both written and spoken;
• You are a people manager, with excellent leadership and coaching skills;
• You are organized, dynamic, flexible and punctual;
• You like and know how to interpret figures, and are able to set SMART objectives;
• You dare to take decisions and initiatives;
• You are customer, results and solutions oriented;
• You support and encourage your team on a daily basis;

We offer

• The chance to work in a fintech by joining a responsible and inclusive player.
• The opportunity to join a dynamic, enthusiastic and motivated team in a friendly work environment ;
• The opportunity to contribute to the start and the future success of Nickel in Belgium;
• A good compensation package with fringe benefits (meals vouchers, complete DKV hospitalization package, contribution to public transportation cost, pension plan, …) ;
• A work life balance and the possibility to evolve at your pace;
• Variety in your day to day job ;
• To work closely with the executive committee of Nickel Belgium.

Job Types: Full-time, Permanent contract

Benefits:

• Company computer
• Company phone
• Food allowance
• Life insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Yearly bonus

Work Location: Hybrid remote in 1000 Brussels

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home