Operations Manager (Remote)

Operations Manager | tripuntold | India

Position Overview

The Operations Manager will play a pivotal role in ensuring theseamless operation of our travel e-commerce platform. The successfulcandidate will manage the operational workflows, work closely with internalteams (sales, support, registration), external vendors, and lead continuousimprovements in customer satisfaction, service efficiency, andprofitability.

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Operations Manager | tripuntold | India

Position Overview

The Operations Manager will play a pivotal role in ensuring the seamless operation of our travel e-commerce platform. The successful candidate will manage the operational workflows, work closely with internal teams (sales, support, registration), external vendors, and lead continuous improvements in customer satisfaction, service efficiency, and profitability.

Timings: 10:00 AM – 07:00 PM

Monday – Friday Shift. Saturday & Sunday Off.

Key Responsibilities

Employee Performance Reporting: Create and analyze reports based on employee performance and daily tasks to track productivity, ensure targets are met, and identify areas for improvement.
Operational Efficiency: Oversee the daily operations of the platform, ensuring smooth workflow, timely delivery of services, and effective issue resolution.
Vendor Management: Manage relationships with travel service providers, including airlines, hotels, tour operators, and other business partners to ensure optimal service levels.
Process Optimization: Analyze current processes and implement strategies to streamline operations, reduce costs, and improve overall efficiency.
Inventory & Booking Management: Monitor inventory, pricing, and availability of travel products (flights, hotels, etc.) to ensure accurate and timely updates on the platform.
Customer Experience: Collaborate with the customer service team to resolve escalated issues and implement feedback loops to continuously improve the customer journey.
Team Leadership: Lead and mentor a team of operations associates, providing guidance and ensuring the team meets operational targets.

Required Candidate Profile:

Excellent communication skills in English, Malayalam are MUST.
Candidates with more than 2 years of experience are encouraged to apply.
Dedicated workspace at home (a dedicated room).
Excellent problem-solving skills and ability to make data-driven decisions.
Strong understanding of the travel industry including knowledge of booking platforms.

Perks and Benefits: