Operations Manager (Remote)

OPERATIONS ACCOUNT MANAGER B2B – (Fluent Mandarin Speaker)

SHANGHAI/MANILLA/HONG KONG/BEIJING – WFH OR HYBRID

FANTASTIC BASIC AND BENEFITS

Our Customer:

We’ve been chosen once again to recruit EXCLUSIVELY for a customer who we’ve recruited globally for over 10 years.

They’re a hugely successful and very well established, international travel business. With operations in over 120 countries and a significant head count within their business. They provide a tech driven, dynamic, innovative, gratifying, service to their travel business partners and customers.

With a strong focus on delivering an excellent B2B customer service, they are seeking a skilled and motivated Operations Account Manger to join their dynamic team.

This is a fantastic opportunity! As the Operations Account Manager, you will enjoy a competitive salary and an annual bonus based on performance. Enjoy the flexibility of remote or hybrid working, along with 20 days of annual leave and an extra day off for your birthday.

Job Description:

In this role, you will manage some extremely important and large B2B key accounts, ensuring tickets are resolved, handling escalations, enhancing service relationships, and maintaining strong connections with both B2B clients and internal teams.

• Actively track and report operational challenges, collaborating with other departments to address shared issues and develop solutions
• Knowledge of customer service processes to be able to direct the sales team to the right person for issue resolution
• Ensuring urgent issues are resolved promptly and leveraged for positive enhancements
• Regular service review and analysing customer surveys to enhance service
• Identify opportunities to improve processes and technology
• Creating and managing a knowledge database for customers

Experience Required:

• Track record of experience in Sales and Customer Service roles within the travel industry
• Fluent in English and Mandarin IS ESSENTIAL
• Previous contact centre experience
• Skilled in project Management
• Excellent Account Management skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Analytical
• Customer driven

Benefits and Perks:

• Great basic
• Work from home or hybrid
• Annual performance bonus
• Group medical insurance
• 20 days annual leave
• Birthday day off
• 6 days paid sick leave

Click here to apply for this Operations Account Manager, travel industry job, which is being recruited by Fiona Morrison-Arnthal and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.

IMPORTANT

1. If this role ticks your boxes and you’ve got the relevant experience, then click and apply
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