Operations Team Lead (Remote)

Welcome to Amsterdam Heritage

Where timeless design meets global flair. With roots in both vibrant Miami, USA, and stylish Amsterdam, The Netherlands, we are an international fashion lifestyle brand creating high-quality products for both men and women. From luxurious leather belts and bags to cozy beanies and scarves, chic leather jackets, and versatile men’s apparel, our collections celebrate craftsmanship and individuality. Available in boutiques, nationwide stores, catalogs, and through our own web shop at www.amsterdamheritage.com, Amsterdam Heritage is all about bringing sophisticated, effortless style to every wardrobe.

Are you the ultimate all-rounder who thrives in the heart of the action?

We’re looking for an energetic, detail-obsessed, and highly organized superstar to take the reins as our Operations Team Lead. Think of yourself as the spider in our web—connecting the dots between customer service, suppliers, 3rd party fulfillment partners, and Sales & Marketing. You’ll be the go-to person for ensuring everything runs smoothly, and you’re not afraid to step in, speak up, and steer the ship.

Your laser-sharp focus and excellent organizational skills mean nothing slips through the cracks on your watch. Whether it’s chatting with a supplier, supporting a teammate, or delighting a customer, you’re in your element when connecting with people and making things happen. You’ll thrive in this role if you have loads of common sense, naturally take charge, and enjoy holding others accountable (kindly but firmly, of course).

Ready to lead, solve problems, and make your mark? Let’s talk!

Core Values

At the heart of everything we do are our five core values: Happy, Proactive, Involved, Growth-Oriented, and Successful. We believe that happiness is the foundation of great teamwork, and we strive to create a positive, supportive environment where everyone thrives. Being proactive means we don’t just wait for opportunities—we create them, taking initiative to make things better every day. We stay deeply involved, showing care and commitment to our team, our customers, and the bigger picture. Growth is a constant pursuit for us, both personally and professionally, because we know progress leads to success. Speaking of success—it’s not just about reaching goals, but celebrating the journey that gets us there, together.

Wondering what you will be doing?

• Entering and processing orders and returns, invoices, bills, and payments
• Inventory planning, purchasing, and vendor contact
• Managing customer service calls, emails, and chats
• Handling collection management (sampling logistics and product information)
• Ensuring on-time shipping control (3rd party fulfillment, Amazon, production orders)

What minimum requirements should you have?

• Computer literacy and familiarity with various programs such as MS Office, Shopify, Gorgias, Slack, Asana, and data entry systems (we use Apparel Magic)
• Fluent written and verbal English communication skills
• The capacity to work independently and collaboratively in a remote environment
• Prior experience in a similar role for at least 3 years

Other specifics:

• This is a full-time remote position
• We are looking for a long-term commitment
• You will work in a small team of 5-10 members
• Your compensation will depend on your level of experience

Do you consider yourself a hands-on Operations Team Lead with a passion for all-around management? Does our job profile resonate with your skills and experience? If our core values speak to you and you’re ready to take on an exciting new challenge, we’d love to hear from you! Share your motivation and tell us why you’re the perfect fit for the role—we can’t wait to learn more about what makes you the ideal candidate.