Are you passionate about data and its power to drive meaningful improvements? We are seeking a dedicated Optical Operations Data Analytics Manager to collaborate with leadership in shaping and executing a data analytics strategy that supports our optical department’s goals and enhances our operations. This position is fully remote, allowing flexibility as you work from anywhere in the U.S.

Key Responsibilities

• Develop and implement a data analytics strategy aligning with optical department goals.
• Define key performance indicators (KPIs) and metrics for measuring operational efficiency and customer satisfaction.
• Oversee the collection and integration of data from various optical systems, POS systems, and EHR systems.
• Develop and maintain data pipelines and ETL processes to ensure data accuracy and accessibility.
• Lead data analysis efforts to identify trends, patterns, and actionable insights for process improvements and cost efficiencies.
• Create and maintain dashboards and reports to communicate findings to stakeholders effectively.
• Collaborate with optical operations teams to identify areas for improvement in processes, inventory management, and customer service.
• Implement data-driven solutions to optimize the supply chain, inventory levels, and staffing.
• Analyze customer data and feedback to enhance the optical shopping experience and boost customer satisfaction and loyalty.
• Develop customer segmentation strategies for targeted marketing efforts.
• Manage and mentor a team of data analysts, fostering a culture of data-driven decision-making and continuous learning.
• Provide guidance for the professional development of team members.
• Ensure data governance policies are upheld for data accuracy, integrity, and security.
• Stay updated on data privacy regulations and ensure compliance.
• Manage the budget for data analytics initiatives, allocate resources effectively, and track expenditures.
• Collaborate with marketing, finance, and IT departments to support related projects and understand data needs.
• Communicate data insights and recommendations to non-technical stakeholders effectively.

Minimum Requirements

• Master’s degree in Data Science, Business Analytics, Statistics, or a related field.
• 4 years of experience in Business Analysis, Data Analytics, Business Intelligence, or a related field.

Experience Must Include

• 4 years of experience in data analytics.
• 3 years of experience in optical operations analytics.
• 4 years of experience with data analysis tools and programming languages (e.g., Python, R, SQL).
• 3 years of experience with data visualization tools (e.g., Tableau, Power BI) within the optical industry.
• 3 years of experience in data warehousing, ETL processes, and data modeling.
• 1 year of experience with healthcare data privacy regulations (e.g., HIPAA).

If you are excited about leveraging data to drive improvements and enhance our optical operations, we would love to hear from you!

Employment Type: Full-Time