Patient Experience Trainer (Remote)

The Patient Experience Trainer will take charge of training and educating new hires on customer service best practices, call center operations, and radiology machines and procedures. The ideal candidate will have a strong background in customer service and call center management, along with in-depth knowledge of radiology equipment and procedures. The Trainer will be responsible for designing and implementing training programs, conducting workshops, and providing ongoing support to ensure that new hires are equipped with the necessary skills and knowledge to excel in their roles.

Responsibilities

Develop comprehensive training programs for customer service, call center operations, and radiology procedures, tailored to the specific needs of the organization.

• Create training materials, including presentations, handouts, and multimedia resources, to facilitate effective learning and understanding.
• Conduct training sessions for new hires, covering topics such as customer service etiquette, call handling techniques, and the operation of radiology equipment.
• Evaluate the performance of trainees through assessments and simulations, providing constructive feedback and guidance for improvement.
• Collaborate with department managers to identify training needs and develop strategies for addressing any skill gaps or performance issues among new hires.
• Stay updated with the latest developments in customer service practices, call center technology, and radiology procedures, and incorporate relevant updates into the training curriculum.
• Monitor the progress of trainees and provide ongoing support and guidance to ensure a smooth transition into their respective roles.
• Coordinate with other trainers and team members to ensure consistency and standardization in training practices across different departments.
• Organize refresher courses and advanced training sessions for existing employees to enhance their skills and keep them updated with industry best practices.
• Maintain training records and documentation, including attendance, performance evaluations, and training outcomes, for future reference and analysis.
• Other duties as assigned

Qualifications

Education:

• High School Diploma or GED
• Associate degree preferred

Prior Experience

• 3-5 years’ experience in a related field

Special Qualifications

• Strong knowledge of customer service principles, call center practices, and radiology equipment and procedures.
• Excellent communication and interpersonal skills, with the ability to effectively convey complex information to trainees of varying backgrounds and skill levels.
• Proficiency in designing and delivering training programs, utilizing a variety of teaching methods and techniques.
• Strong analytical and problem-solving skills, with the ability to identify training needs and implement effective solutions.
• Ability to work collaboratively in a team environment and foster a positive learning atmosphere.
• Proficiency in using training software and multimedia tools to create engaging and interactive learning experiences.