Payment Ops Senior Analyst (Remote)

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!

About The Team

The Payment Operations team ensures that client ledgers, client balances, and client money flows are correct and that client funds are safeguarded. The team acts as a second line of defense on ledger and safeguarding risks.

About The Role

As Payment Ops Senior Analyst, you will ensure the success and accuracy of all payment flows within Aspire’s platform. This role is critical for managing day-to-day payment processing, troubleshooting payment issues, and supporting cross-border payments across multiple geographies

What will you be doing?

• Account Integrations: Implement and activate payment integrations, ensuring adherence to all compliance requirements, while collaborating with clients to meet their specific payment processing needs.
• Payment success: Track and improve payment success rates by resolving payment issues and enhancing payment flows, identifying any system bottlenecks or errors.
• Payment systems: Optimize treasury and payment systems to streamline processes, improve automation, and ensure scalability as Aspire grows in new markets.
• Cross-team collaboration: Work closely with the product, customer support, and account management teams to address any payment-related issues and enhance the customer experience.
• Vendor and partner management: Manage relationships with payment service providers, banks, and financial institutions, ensuring they meet our service standards.
• Regulatory compliance: Ensure all payment operations comply with local and international regulatory requirements, particularly in new markets as Aspire expands.
• Operational improvement: Identify areas of improvement in treasury processes and develop strategies to enhance the efficiency and accuracy of payment operations.
• Reporting: Generate regular reports on payment success rates, payment failures, and overall treasury operations for senior leadership

Minimum Qualifications:

• At least 3 years of experience in payments processing, treasury operations, or related fields, preferably in fintech or financial services
• Proven ability to take ownership and initiative, making things happen promptly and being hands-on when necessary.
• Strong communication skills, with the ability to articulate requirements, align with key stakeholders, and build consensus for implementing strategies and action plans.
• Demonstrated ability to prioritize tasks and targets in a highly unstructured environment.
• Expertise in balancing risk and business objectives, making decisions that account for both and rallying stakeholders around them.

What We Offer

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together – You can learn more about our culture on our careers site and LinkedIn Life page.

Equal Opportunity Statement

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”), and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing people@aspireapp.com.