Performance Consultant (Remote)

Description

About Us

At BHS a ReviveHealth company, our mission is to provide individuals with personalized direct access to behavioral health and emotional support. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities, and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction, and resilience.

This is a REMOTE position

Key Duties Include

• Provide consultative services for client companies requesting onsite services including training, critical incident stress management services and additional onsite services to ensure appropriate coordination and delivery.
• Provide supervisory consultations with HR/Managers/Occupational Health to assess workplace issues/trends and provide suggestions and assist with development (aftercare monitoring for up to one year for mandatory, substance abuse and high-risk cases).
• Accept calls for all EAP self-referrals and supervisory referrals; educate clients on and connect to various services available and applicable through EAP/Wellness services.
• Conduct client intake and assess various risk factors including depression, substance abuse, domestic violence, child/elder abuse, threats of violence suicide and homicide. Assist callers in crisis situations and identify immediate solutions for trauma.
• Maintaining accurate and complete client information in our customized computer program.
• Collaboration with local EAP counselors and treatment centers to devise and monitor treatment plans for each client.
• Assist client companies in identifying specific workplace issues and EAP resources available to assist resolving identified issues.
• Provide individual counseling sessions and additional onsite services, including trainings, CISM, orientations and health fairs.
• Act as clinical liaison for BHS Program Management for utilization reviews, customer-facing meetings, and customer implementations.
• Aid BHS Business Development team with sales opportunities by highlighting clinical trends and successes.
• Provide coaching for supervisors in the areas of team management, morale, performance feedback, and other supervisory skills.
• Provide high level consultation to human resources and leadership on issues that have an organizational impact such as morale, reduction in force, diversity, equity and inclusion, national/global events, etc.
• Participation in on-call/pager rotation.

Requirements

• Master’s degree in social work, Counseling, or related field is required
• License in Social Work preferred, eligible for licensure required
• Three to seven (3-7) years’ experience in EAP and/or case Management
• One to three (1-3) years’ experience with workplace consulting and or training preferred.
• Experience and knowledge of performance evaluations, hostile work environment, threat assessment/workplace violence, and harassment/discrimination
• Proficient in Microsoft Office applications including Excel, Word, PowerPoint and Outlook