Phone Support Specialist Customer Service (Remote)

Why Consider This Job Opportunity

• Salary up to $26 per hour
• Opportunity for long-term career growth within the medical device industry
• Flexible remote work options available
• Gain valuable experience in clinical trials and healthcare
• Work during non-business hours to accommodate your schedule
• Supportive and collaborative work environment assisting clinical trial participants

What To Expect (Job Responsibilities)

• Answer inbound calls from patients and healthcare personnel, providing exceptional customer service
• Act as a liaison for additional support needed between end users and representatives from the medical device manufacturer
• Manage calls in a remote setting, ensuring effective communication and support
• Be available during non-business hours, including evenings and weekends
• Assist with any inquiries related to clinical trials and provide necessary information to participants

What Is Required (Qualifications)

• High school diploma or GED
• Minimum of 3-5 years of clinical trial experience is a plus
• Leadership experience is a plus
• Experience in the medical device industry (education or customer support) is a plus
• Strong verbal and written communication skills

How To Stand Out (Preferred Qualifications)

• Previous experience in customer service or support roles within healthcare
• Familiarity with clinical trial processes and regulations
• Ability to work independently in a remote environment
• Strong problem-solving skills and attention to detail
• Experience working non-standard hours or shifts

#ClinicalTrials #CustomerService #RemoteWork #MedicalDeviceIndustry #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.