Platform Manager Service Now (Remote)

Platform Manager Service Now | Downer | Australia

Fantastic opportunity for a ServiceNow Platform Manager to join our team in Sydney

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

The ServiceNow Platform Manager will be the primary interface between our valued internal stakeholders and the ServiceNow Platform team providing a level of transparency, expertise and support that continues to provide usable, scalable, and maintainable solutions across Downer.

Your role involves ensuring that the platform aligns with business objectives, operates securely and efficiently, and continually evolves to meet changing needs. You will act as the primary point of contact for all platform-related matters, balancing between delivering organisational value, operational excellence, and managing overall people, platform, and vendor costs. In this role you will

• Be responsible for the development and maintenance of a comprehensive platform roadmap that aligns with business goals and technology trends.
• Drive innovation, long-term strategic vision and platform continuous improvement, ensuring Downer remains at the forefront of ServiceNow capabilities and industry trends.
• Establish and embed an optimal Operating Model for the ServiceNow platform and associated teams.
• Prioritise and manage the ServiceNow development in alignment with strategic business priorities, including ideation reviews and user story prioritisation.
• Have ownership of the backlog, which includes managing and prioritising the list of work items, features, and bug fixes to be completed on each Sprint by the development team.
• Leverage vendor relationships for innovation and value.
• Drive cost efficiencies, tracking improvement initiatives to report to management.
• Oversee budget and resource allocation for the platform, ensuring optimal investment and efficiency.
• Assist tracking and managing contracts and licenses compliance, working together with Procurement to minimise risks and support operational efficiency.
• Monitor overall platform health, including performance, security, and user satisfaction, and report key metrics to management.
• Apply strong Security and Compliance governance skills with emphasis on platform security, understanding changes in regulations and driving compliance.
• Establish and enforce policies for platform usage and security.
• Drive the implementation / uplift of CMDB, Service Mapping, ITAM, TPM, APM and other critical modules for effective usage of the Platform.
• Be a change advocate, lead the evolving nature of ServiceNow and IT, managing changes both from a technical and process perspective, driving change adoption across Downer

Qualifications and Experience

• Minimum 5 years’ experience in platform management roles, with a track record of successfully managing digital platforms in enterprise environments, including ServiceNow.
• Bachelor’s degree in information technology, computer science, or a related field and possession of any ServiceNow certifications will be highly regarded.
• Extensive knowledge and experience with the ServiceNow platform, including experience in a leadership role directly involving ServiceNow Strategy and Road mapping.
• Experience in team leadership, demonstrating effective management and mentorship capabilities.
• Demonstrated experience in agile methodologies, with a preference for Scrum. Agile-related certifications are also highly valued.
• Experience in ServiceNow consultancy and/or solution design.
• Ability to coach delivery teams on dashboard reporting building and data analytics, also using AI, to identify areas for improvement.
• Experience in vendor management.
• Previous ServiceNow development experience would be an advantage.

Downer offers employees a range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including:

• ASX listed company; known for career planning and progression opportunities
• Work from home 3 days a week!
• North Ryde office – drive to work & Childcare Centre in the same building, with preferential acceptance
• EAP Program, Salary sacrifice superannuation;
• Banking, vehicle, and travel & accommodation discounts
• Discounts on technology products

*** Please Note: Applications will not be accepted by email.
Downer Group is an employer that acknowledges and embraces the importance of our people’s diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

For further information on this role, please email paul.sampedro@Downergroup.com.

Please note, screening and interviews may take place prior to the closing date – applications may also close before this date.

To view our other current opportunities, head to careers.downergroup.com/.

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