Player Manager (Remote)

The world of esports is growing and so are we!

At EFG (ESL FACEIT Group) we create worlds beyond gameplay, where players and fans become a community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG, UNTIL IT’S GG FOR ALL”. Our passion, craft, and DNA are aligned to create and shape the world of esports, gaming tournaments, leagues, events, and holistic ecosystems through our millions of players, fans, and heroes, as well as through our people, and culture.

The Esports team plays a pivotal role in designing and bringing to life the most amazing esports products for the community. They contribute to creating exceptional experiences that resonate with users and elevate the world of esports.

As a Player Manager, you will be part of our Global Game Ecosystems team that is responsible for the development and enhancement of the gaming experience through our global product events, digital products, and player/team relations. You will play a pivotal role acting as a liaison between EFG and our teams & players.

This is a remote position with the ideal candidate residing in Europe, preferably in the CET time zone (+/- 1 hour).

Who we are searching for:

• Communication is one of your core strengths, you enjoy explaining and fixing issues to players and teams before, during and after gaming tournaments & events.
• You’re one of the go-to people who enjoys helping others when they face a problem.
• You see the big picture and come up with general solutions if you see the need for them.
• You are a gamer and love the gaming environment.
• You work well in a team and can help everybody to achieve their goals.

What you’ll do:

• Work closely with the global and regional EFG teams to align on directives within the Player Manager department.
• Act as the main point of contact for teams & players before, during and after events.
• Build and maintain good relationships with players and teams.
• Provide all necessary information to players and teams as early as possible.
• Gather information and assets from players and teams to distribute to relevant departments.
• Work closely with other departments to book travel, hotels, and other logistics.
• Build schedules in cooperation with other departments for related player and team obligations.
• Deliver an excellent experience outside of the tournament, from arrival until departure.
• Assist players and teams around our events, even in topics not related to the tournament.
• Help and work with partners and internal stakeholders who require access to players.
• Ensure that teams and players fulfill their obligations.
• Plan and execute all player related topics without constant supervision.
• Take care of our task management system and always keep everyone in the loop.
• Strive to improve all player and team related aspects of our events.
• Develop and implement new processes and procedures to assure a flawless workflow.
• Support and sustain our talented pool of freelancers around the world to provide support at our tournaments and events
• Tackling roadblocks proactively in your daily work and being hands-on with ensuring its resolution, solo, or with the help of colleagues.
• Be involved in hands-on event activity such as getting stuck-in with other EFG employees to help setup and pack down events.

Benefits

What you need:

• Experience in Hospitality Management, Event Management, or another related field in tech, gaming, sports, or entertainment.
• Service oriented person with a welcoming, open, and friendly attitude.
• Good understanding of the competitive and esports gaming titles, their respective communities, tournament structures and formats.
• Excellent organizational skills, and the ability to carry out several tasks at the same time.
• Demonstrated ability to communicate in the English language, both spoken and written. Additional languages are a plus, but not mandatory.
• Excellent interpersonal skills and ability to build relationships across geography, function, and seniority.
• High level of emotional intelligence, professionalism, diplomacy, and integrity.

Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of their race, color, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.