Pre Sales Executive (Remote)

Pre Sales Executive | Entri Software Private Limited |Worldwide

Job Description:

Presales Support:

• Respond to customer inquiries and provide detailed product informationin Hindi.
• Assist potential customers in understanding product features, benefits,...
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  Pre Sales Executive | Entri Software Private Limited | Worldwide

  Job Description:

  Presales Support:

  • Respond to customer inquiries and provide detailed product information in Hindi.
  • Assist potential customers in understanding product features, benefits, and pricing.
  • Follow up with leads via calls, emails, and other communication channels to nurture relationships and convert leads into sales opportunities.
  • Collaborate with the sales team to identify customer needs and provide appropriate solutions.

  Customer Support:

  • Address customer issues, concerns, and queries promptly and professionally in Hindi.
  • Ensure timely resolution of customer complaints and escalate complex issues to the appropriate departments.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Follow up with customers to gather feedback, improve services, and enhance overall customer experience.

  Sales Coordination:

  • Coordinate with sales teams to schedule product demonstrations, meetings, and presentations for potential customers.
  • Assist in preparing sales proposals, presentations, and contracts as needed.
  • Update CRM systems with relevant customer information and sales activities.

  Market Research:

  • Stay updated on industry trends, market competition, and customer preferences in Hindi-speaking regions.
  • Provide insights and feedback to the marketing and product teams based on customer interactions and market research.

  Requirements:

  • Fluent in spoken and written Hindi, with proficiency in English for internal communication.
  • Proven experience in customer service, sales support, or related roles. Freshers with basic sales knowledge can also apply.
  • Excellent communication and interpersonal skills with a customer-oriented approach.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
  • Ability to work independently and collaborate effectively with cross-functional teams.

  Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and skill development.
  • Health insurance, paid time off, and other benefits as per company policy.
  • Dynamic and supportive work environment with opportunities to work with diverse teams and projects.

  Job Type: Full-time

  Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Work from home

  Schedule:

  • Day shift

  Supplemental Pay:

  • Performance bonus

  Experience:

  • Pre-sales: 1 year (Required)
  • Customer support: 1 year (Preferred)

  Language:

  • Hindi (Required)
  • English (Required)

  Work Location: Remote

  Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home