At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Why choose TTEC Digital to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

As part of our IP Product Engineering team, you will be a valuable contributor within as a Principal Database Administrator. You will work directly with the team to identity the design needs of the new or modified application features and production sustainment. The Principal Database Administrator will have a seat at the table in all meetings such as project planning, estimation, standups, and stakeholder show & tell.

What You’ll Be Doing

• Oversee and manage all IP database implementations, including design, architecture, implementation, and ongoing support and compliance.
• Participate in active discussions or product specific standups regarding new features for future projects.
• Contribute to the Architecture/Design framework.

Job Requirements

• Provide after hours support for Critical customer DB related outages when needed.
• Be available for after-hours maintenance windows when needed.
• Able to work in US Hours or at least have some overlap.

What Skills You’ll Need

• Experience in monitoring and tuning databases
• Proficient in writing SQL Queries and Stored Procedures
• Advanced TSQL tuning is desired.
• Experience with setting up Disaster Recovery setup within different Cloud Regions.
• Experience with Sql Development as code

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.