Process Optimization Specialist (Remote)

We are looking for a Process Optimization Specialist to be an expert on all things internal operations and lead process-based improvements that help us accomplish our goals. You will specialize in creating efficient and customer-first experiences for our teams and for our thousands of customers. You will design, implement, and scale new ideas to improve our internal customer operations, and be a catalyst to deliver continuous improvement projects across the department.

You will report to the Senior Manager, Process & Program Excellence.

You will be fully remote based in North America (United States or Canada)

You Will:

• Evaluate existing processes with flow charts, value maps, metrics, time studies, and customer journey maps
• Determine the most impactful gaps and opportunities to redesign improved end state workflows to transform our business
• Create efficiency-first user experiences that improve for trainability, repeatable success, minimal variance, and a high assurance of quality
• Lead continuous improvement programs to create new opportunities, determine prioritization, and activate the working groups to guide action
• Test hypotheses, run experiments, and implement process changes for the continuous improvement of our operation to reduce defects and friction throughout the user lifecycle
• Use analytical tools, frameworks, and skills to develop evidence-based strategies to influence multiple teams’ roadmaps without formal ownership or authority over resources

You Have:

• In-depth experience with lean methodologies such as five whys, value stream mapping, and customer journey maps
• 3 or more years of experience in technology, operations, finance, industrial engineering, or similar focused on process transformation
• Experienced with storytelling and executive presentations to pitch the transformative opportunities, request resources where needed, illustrate the potential value, and celebrate the wins
• Intermediate level proficiency with data analysis, including using Sheets or Excel (can maintain complex spreadsheets)
• Familiarity with business intelligence tools like Looker is a huge plus!
• Collaborative and inquisitive in nature
• Positive-sum and team player
• Comfort working in a high growth, operationally intensive environment where the only constant is change

GO FARTHER WITH VELOCITY

At Velocity Global, we’re building a dream team made up of the world’s best talent. We’re looking for people like you to join us as we make opportunity borderless for people everywhere.

About Velocity Global

At Velocity Global, our values represent who we are and the company we want to be. We harness the power of our values to bring our unique talents together in pursuit of our common goals. In partnership with our customers and ourselves, we are better together, and together, we win.

We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.

Velocity Global offers a range of benefits tailored to the location and type of role. A general benefits overview is below:

• Flexible Time Off + Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan
• WFH Stipend + Coworking Space
• Company Bonus + Spot Bonuses

Please visit our career page for more information.