Product Analyst (Remote)

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Working under minimal supervision, this position understands the overall product users, indications for use and user needs, and applies this knowledge to translate business/user needs into product requirements and/or user stories. Internally, the Product Analyst serves as a liaison between development and support, services and RAQA regarding product requirements, and will serve as the primary Product Owner on agile squads. Externally, the Product Analyst works to understand feedback from customers and third-party partners to better define roadmap.

Responsibilities:

• Maintain deep and detailed product and user knowledge.
• Serve as primary Product Owner on agile squads, which may include Subject Matter Expert roles in Risk Analysis and Change Control.
• Manage sustaining engineering prioritization, including escalations.
• Analyze business and user requirements for clarity, completeness, scope, and technical feasibility.
• Decompose requirements and Epics into system and software functional/non-functional requirements and user stories for one or more products and/or teams. Create scenarios for each user story.
• Include in requirement documents use case definitions that describe the system’s intended functional behavior and user roles involved. Develop supplementary specifications that capture system requirements that are not readily captured in use cases.
• Ensure the project’s requirement documentation remains in compliance with the quality system definitions.
• Perform requirements modeling and consider development of visual UML diagrams which depict various perspectives of the systems functional behavior.
• Ensure requirements coverage and traceability to development project plans to ensure all requirements defined are in scope. Support requirements triage and planning to select the right requirements to include in a specific software release.
• Assist in requirements planning that describes the specific overall project requirement information, resources, and special needs of the project.
• Participate in cross-functional project planning for the purpose of clarifying the intended functional behavior of the software.
• Maintain consistent Voice of Customer (VOC) feedback through post-market and customer satisfaction data analysis, meetings, Communities, User Groups, etc. Travel to customer sites, 3rd party supplier or partner sites, trade shows, or other subject matter expert locations as needed.
• Build relationships with Sponsor Users of key VOC improvements. Coordinate showcases to demonstrate progress. Work with Product Manager and Innovation Adoption Executive on Early Evaluation and Early Adoption of VOC improvements.
• Pursue a program of self-development using selected reading, seminars, and participation in continuing education.
• Identify and communicate possible improvements in the work process for customers and peers.
• Perform other duties as assigned by immediate supervisor or upper management.

Core Competencies:

• Proven ability to translate business and user requirements into system/software requirements specifications, user stories, scenarios and models.
• Proven ability to understand business processes, workflows, learn application technical details in areas such as network topology and security, server stability, operating systems and relational database systems.
• Proven collaboration experience in cross functional teams and with customers.
• Strong verbal and written communication skills
• Ability to identify and escalate gaps in solution understanding and viability of solution to meet user needs.

Qualifications Required:

• Education Requirements:
• BS Computer science or equivalent.
• Certification as Agile Product Owner.
• Experience
• 5+ years Product and/or domain experience. For regulated medical devices, a relevant clinical background is required/highly desirable.
• Experience with UML diagramming tools.

Work Environment

The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment: Remote
• Travel: 25%
• Dress Requirements (if applicable): Casual, business casual as required