Product Inclusive Unit Member (Remote)

Product Inclusive Unit Member | American Express Global Business Travel | Worldwide

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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AmexGBT is looking for driven and customer focused candidates to join our Solution, Implementation and Deployment team within Technology organization.

If you are passionate about travel, motivation driven to help others and willing to learn, we are looking for you! This role for a Product Inclusive Unit resource is to manage the onboarding of customer product tools in our SME segment. This includes consulting and optimally configuring the products in scope to meet clients’ needs within the platform offering. Provides subject matter expertise to different teams such as Commercial, Product Development, Support amongst others.

What you’ll on a Typical day

Be Client Facing and help clients onboard their travel programs with AmexGBT.

Create and maintain detailed project plans on applicable projects

Work closely with other teams such as Service Delivery, Commercial, Product Development, Support

Coordination of discussions with clients to set expectations and resolve company infrastructure, travel policy interpretation, and user enrolments

Configure, test and conduct troubleshooting of site, including travel policy, pricing and PNRs

Contribute standard processes to improve quality, standardization and documentation of implementations globally

Ability to collaborate with team members and business partners across global Amex GBT locations

Contribute to Departmental metrics/goals

Updates Management of implementation status on weekly basis and participates in weekly team meetings

Acts as subject matter expert

Collaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes to support

What We’re looking for:
Clear communication skills, able to handle a client call in English

Ability to think analytically & conceptually

Ability to work independently whilst contributing to the overall team objectives.

Previous experience of Project Management desired

Ability to drive results in a P/L environment

Must have knowledge of corporate travel.

Time management/organizational & change management skills

Excellent relationship management and communication skills (both written and verbal)

PC skills/applications

Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as Neo, Concur, GetThere & others)

Capacity to work virtually and strong organizational skills

Tenacious – ability to drive change in the face of possible resistance.

Problem solving & Decision Making

Identification and escalation of critical issues (including discrepancies between global contracts and local needs)

Ability to cross communicate in a matrix environment (testing of site – decision tree)

Consult & determine cycle of implementation plan with customers and internal AmexGBT teams.

Determine & escalate delays during implementation cycle, with final launch decision.

Consult on & provide technical support on specifications for implementation.

Prioritization of workload

Location India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home