Description

We are seeking a Product Knowledge Specialist to join our team in Bartlett, Illinois. This role involves overseeing the customer education process, developing content, creating support documentation, and collaborating with cross-functional teams to align training content with product updates and customer needs.

Responsibilities

Oversee the customer education process from onboarding to continuous learning

Ensure educational programs, processes, and content materials are up-to-date, accessible, relevant, and effective for various customer segments

Develop, design, and maintain e-learning courses using various platforms

Regularly update training materials to reflect product changes, partner platform changes, and customer feedback

Develop and manage support documentation, including user guides, FAQs, and troubleshooting resources

Collaborate with Product, Customer Support, and Sales teams to gather insights and align training content with product updates and customer needs

Monitor and assess the effectiveness of training programs using relevant metrics and feedback

Understand, educate, and keep up to date our product as it relates to third party products

Ensure all support materials are clear, concise, functional, and easily accessible to customers

Work closely with cross-functional teams to gather insights and align training content with product updates and customer needs

Requirements

Minimum of 3 years of experience in a similar role as a Product Knowledge Specialist or related field

Proven experience in conducting Education Sessions and Education management activities

Proficiency in End User Training, including the creation and execution of comprehensive training programs

Experience in creating, maintaining, and updating Documentation related to product knowledge and training materials

Ability to develop and implement Learning and development strategies tailored to the needs of the organization

Experience in providing Educational Assistance to team members and stakeholders

Proven track record in Process Improvement, with a focus on enhancing product knowledge and training efficiency

Proficient in Instructional Design and Instructional Systems Design, with the ability to create engaging and effective learning materials

Experience in creating and utilizing Instructional Material in various formats, including print, digital and multimedia

Ability to create Instructional Videos to enhance understanding and retention of product knowledge

Must be able to work in a team environment and collaborate effectively with various internal and external stakeholders

Strong communication and presentation skills, with the ability to convey complex product knowledge in an understandable and engaging manner

Proven problem-solving skills, with the ability to identify and address gaps in product knowledge and training.

Innovation starts with people.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.