Product Manager Loyalty And Coupon Platform Services (Remote)

About Us

We are a premier innovator in the realm of digital ordering and customer engagement solutions, committed to revolutionizing the interactions between restaurants and consumers. With over ten years of expertise, we offer leading-edge self-service ordering and payment systems across diverse platforms—mobile, tablet, online, kiosk, and call center—tailored to individual consumer preferences, languages, and currencies. Our mission is to craft seamless, personalized experiences for users worldwide, collaborating with a vast array of POS systems to ensure exceptional digital engagement.

The Opportunity

We are seeking a dedicated Product Manager with a robust combination of business acumen and technical proficiency. In this pivotal role, you will spearhead our product development initiatives, focusing on the design and implementation of backend features that empower our global restaurant partners, particularly within the quick-service and casual dining sectors.

Key Responsibilities

• Oversee the development and management of platform services, including loyalty programs, notification services, and coupon solutions, from initial research to implementation and launch.
• Collaborate with cross-functional teams to define and manage product roadmaps, ensuring alignment with business objectives and user requirements.
• Prioritize and maintain the product backlog, creating clear user stories for the development team to enhance focus and efficiency.
• Act as the primary advocate for your products, confidently representing the company in discussions with partners and customers.
• Serve as the liaison for third-party partners, outlining feature requirements and managing product-related aspects of those partnerships.
• Conduct market research and gather stakeholder feedback to continuously refine and enhance product offerings.
• Monitor product performance through various analytical tools, leveraging feedback to iterate on features that improve usability and functionality.
• Ensure clarity in product documentation and release notes for users and stakeholders alike.
• Uphold product quality through rigorous User Acceptance Testing (UAT) and performance evaluations.
• Manage the onboarding process for clients utilizing the product solutions.
• Stay abreast of advancements in event-driven architectures, real-time data processing, and the broader restaurant technology landscape.

Required Skills

• Minimum of 6 years of experience as a Product Manager or Technical Product Manager on cross-functional teams, specifically within backend restaurant or e-commerce applications on a SaaS platform.
• Proven success in launching new backend products and features within SCRUM/Agile environments.
• Proficient in product deliverables execution, business process analysis, functional design, and software testing.
• Technical skills including familiarity with APIs, webhooks, microservices architectures, JSON, logical schema design, and SQL querying.
• Strong communication abilities, adept at articulating complex concepts to both technical and non-technical audiences.
• Excellent analytical skills, utilizing data to inform product decisions and measure success.

Qualifications

• A Bachelor’s degree in Business, Computer Science, Engineering, or a related field; an MBA is an asset.
• Candidates with backgrounds in engineering, QA, or technical support are encouraged to apply.

Career Growth Opportunities

We are dedicated to fostering the professional development of our team members. Our commitment to supporting educational pursuits includes tuition assistance and access to online learning platforms, promoting skill enhancement and career advancement within the organization.

Compensation And Benefits

• Competitive salary range of (105,000 – )130,000, depending on experience and qualifications.
• Equity participation through our Stock Option Plan.
• Comprehensive health benefits, including medical, dental, vision, and wellness programs for full-time employees and their dependents.
• Generous paid time off program, starting at 15 days in the first year, in addition to ten paid holidays.
• Eligibility to enroll in our 401(k) Plan from the start date.

Join Us

If you are ready to be a part of an energetic team that values innovation, collaboration, and enthusiasm, we invite you to apply! We are proud to be an equal opportunity employer, committed to cultivating a diverse and inclusive workplace that honors and celebrates differences.

Employment Type: Full-Time