Product Manager (Remote)

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 27 countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

As Product Manager – Hardware at VoCoVo you’ll manage the entire lifecycle of our enterprise hardware product suite, from ideation to launch and beyond! You’ll follow a Product Thinking approach and focus upon customer problems, whilst working with all relevant internal and external stakeholders to successfully transform initiatives from concept to delivery.

This role has a core focus upon Hardware and as such requires technical hardware expertise. To apply for this position you must be based in the UK and have the legal right to work in the UK.

Requirements for Product Manager – Hardware

• Proven Product Management experience, specifically with a focus on Hardware products.
• Experience of launching and managing Hardware products and doing so successfully within a specific timeline.
• Prior experience of operating as a subject matter expert for Hardware products and providing relevant information to colleagues and external stakeholders.
• You’ll have a strong bias for action, an ability to take the initiative and will thrive on taking ownership of key pieces of work.
• A passion for identifying and driving process improvement within Product.
• Great communication skills; you’ll have the ability to convey complex ideas and technical topics with clarity to various audiences both internally and externally.

Responsibilities as Product Manager – Hardware

• Establish an understanding of the market and the target customers. This includes conducting market research, gathering customer feedback and analysing competitors to identify growth opportunities.
• Play a pivotal role in defining the hardware product strategy based on market research and customer feedback.
• Collate research findings into concepts which can be prioritised, investigated, tested and trialled as future product iterations.
• Create a close working relationship with cross functional teams (design, engineering, operations, manufacturing and sales) to ensure the timely and budget conscious delivery of products within the required quality standards.
• Ensure that hardware products at VoCoVo are successfully meeting regulatory compliance requirements with related documented evidence.
• Establish yourself as subject matter expert for Hardware products, responding to queries and providing technical information to colleagues, customers and partners.
• Coordinate with the marketing team to develop a comprehensive go-to-market strategy, contribute to the creation of marketing materials, and ensure a timely and effective product launch.
• Following product launch, conduct product performance analysis using metrics such as customer adoption, revenue and customer satisfaction. Based on the analysis conducted, identify and make recommendations for improvement of future product development.
• Oversee products throughout their lifecycle to ensure the continuous meeting of customer needs and market competitiveness. Including updating products, developing new features and potentially retiring products when they are no longer viable.
• Work closely with the Senior Hardware Product Manager and our wider Product team, whilst also collaborating with various cross-functional teams.

Salary: £75,000 – £85,000

Benefits

25 Days Holiday + Bank Holidays (increases with years of service)

Option to Buy or Sell 5 days holiday each year

Sick Pay – 8 weeks full pay, 4 weeks half pay

Life Assurance – (4 times basic pay)

Private Medical Insurance

Employee Assistance Programmes (EAP)

Cycle2Work Scheme

Electric Car Green Salary Sacrifice Scheme

Enhanced Maternity & Paternity Package

Child Care Scheme

Training & Development

Company Organised Events

Pension (Royal London Group) 5% Employer Contribution Matched

Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones

Company Values

Embracing VoCoVo’s ‘VOICE’ Values is important to us, shaping our collaborative and innovative culture.

VALUED Our Colleagues, Customers, and Stakeholders are valued; treated with respect,

empathy, and operate with honesty and integrity

ONE TEAM Collaboration of all for VoCoVo’s happiness and success

INNOVATION Our products are constantly evolving to tackle the pain points of retailers across the globe

CUSTOMER FOCUSED Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations

EMPOWERED Our people are empowered to do the right thing and make decisions without loads of red tape.

If you feel this could be the right fit, apply now!