PRODUCT & OPERATIONS EXECUTIVE – TRAVELEYES

Location: Borehamwood / Hybrid / Fully Remote

Contract: Permanent – Full Time – 37.5 hours per week

Salary: £23,000 – £28,000 per annum

Reporting to: TravelEyes Product Manager

Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Relationships, Work, Stress, Bereavement, Finances, Childcare and much more | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family

About the Role:

The role involves supporting the Traveleyes product manager with various administrative tasks and taking ownership of the Tour Manager and customer information packs. Key responsibilities include liaising with ground agents and local suppliers to ensure all operational aspects of Traveleyes holidays are confirmed. Additional duties include helping to source information and images for new products, monitoring feedback to identify ways to improve the product or service offered, providing visa information support, and collaborating with the Product Manager to discuss new ideas for the product range.

With guidance and training, you will improve and monitor existing holidays to ensure they are market-leading. You may also take leadership of all aspects of the product, from initial development to sales, profitability, and quality issues. Responsibilities extend to the promotion of products, which involves writing and proofing website pages, as well as producing articles for various promotions and newsletters. Additionally, the role could include negotiating and liaising with suppliers to maintain strong working relationships.

There may be the need to travel or work out of hours (with notice and irregularly). As a growing product range this role has the opportunity to help develop the future of Traveleyes and potentially progress within.

What are we looking for?

We would love to hear from you if you have these essential skills:

• Well organised with excellent attention to detail.
• Ability to juggle tasks and meet deadlines.
• Sound written and verbal communications including confident telephone manner.
• A passion for travel and love of exploring destinations.
• Good working knowledge of Office software.
• Ability to work on own initiative but also happy to work collaboratively on certain projects

The following criteria is desirable and advantageous:

• Ideally previous experience of working with detailed logistics.
• Ideally previous travel company experience

About HF Holidays:

HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 16 country houses located in some of the UK’s best-loved national parks and National Landscapes.

Our Application Process:

To ensure a fair and unbiased evaluation process, we welcome candidates to submit their CVs without including personal identifying information, such as name, gender, age, race, religion, or any other factors that may reveal their identity. This practice aligns with our commitment to fostering equal opportunities for all applicants. If successful, you will be invited to an online / face-to-face interview with our House Manager. If you wish to apply, please forward your CV to recruitment@hfholidays.co.uk – we’d love to hear from you!

Equity and Diversity:

We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. HF Holiday’s has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination; We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law.

HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. We are a member of the Business Disability Forum, a Disability Confident Employer and we operate the Guaranteed Interview Scheme to those candidates who meet our essential criteria. If you need to enquire about a reasonable adjustment, need assistance with completing the application process or wish to be interviewed under the Guaranteed Interview scheme, please email recruitment@hfholidays.co.uk or call us on (0) 7918 652114 where a member of our Resourcing Team will be happy to help you.