Product Operations Specialist (Remote)

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an “outside-in” view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

The Singpass team builds Singapore’s digital identity system. This includes various personal authentication protocols, data sharing tools, and corporate identity systems through Corppass.

The team’s mission is to provide reliable digital identity infrastructure that streamlines transactions, enables businesses, and protects against fraud. As a Product Operations Specialist in the Partner Experience team, you drive the success of relying party partners by enabling them to better serve end users of Singpass products. The ideal candidate must have the passion and desire to achieve high customer satisfaction and advance their own knowledge and gather feedback to improve our Products.

What You Will Be Working On

1. Support Partner Success: Handle day-to-day partner queries, from technical troubleshooting to business inquiries, ensuring that partners are adequately supported
2. Work closely within and across product teams with Product Managers, Engineers, Product Designers and other Product Operation Specialists to continually improve our processes and products
3. Develop Clear Documentation: Craft and maintain detailed, user-friendly documentation for both internal and external stakeholders
4. Create Workflows and Automations: Streamline processes to drive efficiency, continuously improving workflows for a better partner experience
5. Lead Change Management Efforts: Plan and implement transitions and policy-driven changes, helping partners seamlessly adapt to product iterations
6. Engage the Partner Community: Actively communicate with and engage partners to ensure they stay informed and supported
7. Build Lasting Relationships: Foster and maintain strong connections with key partners, acting as their trusted advisor and main point of contact

What we are looking for:

We look for individuals who take lots of initiative, enjoy the puzzle of solving open-ended problems, and are confident in challenging the status quo. Our team figures out the best way forward, not wait for instructions. Public service is the core of what we do and pushing things through for what is best in public interest.

1. Bachelor’s degree or equivalent in any discipline
2. 2+ years of experience in product operations, project management, or a similar role within the technology industry is preferred, open to aspiring applicants who are interested as well
3. Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations
4. Strong sense of responsibility and are proactive in driving initiatives to completion
5. Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex concepts to diverse audiences
6. Detail-oriented with a focus on quality and continuous improvement
7. Genuine interest in learning the technical aspects of the products, specifically in API functionality and operations.

Nice to have:

1. API Knowledge: Familiarity with REST APIs, particularly OpenID Connect and OAuth, which form the backbone of Singpass.
2. Partner Relations Expertise: Experience in managing partner or community relationships, including engagement and communications.

What it is like working here:

1. Rapid Prototyping – Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
2. Ownership – In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good.
3. Continuous Learning – Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architectures, frameworks, technologies, and even languages is not just encouraged but essential.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech.