Program Manager Healthcare Experience (Remote)

Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence Health Plan’s Healthcare Experience Division is responsible for the strategy and execution of best-in-class experience throughout the entire healthcare lifecycle for members, providers, and customers.

The Program Manager is responsible for program coordination and management for experience improvement initiatives across the enterprise. This position will develop and drive the overarching experience strategy for the organization while working with cross-functional teams to implement improvement activities. This position will work to organize enterprise efforts surrounding Healthcare Experience improvement strategies through project management, portfolio organization, and data driven approaches. The Program Manager will interface with vendors and will support vendor programs and efforts. This position will work with PSJH partners to create a differentiated healthcare experience for shared Providence members. This position will act as a change agent to center the Health Plan around healthcare experience creating a culture of true advocacy for our members, provider partners, and customers.

Please note the following important detail regarding this role:

• This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon

Required Qualifications:

• Bachelor’s Degree
• 3+ years of experience with Process Improvement, Project Management & Organizational Management
• 2+ years of experience with CAHPS, Healthcare/Member Experience, Patient Experience, Customer Service or Stars

Why Join Providence Health Plan?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About The Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 328344

Company: Providence Jobs

Job Category: Project Management

Job Function: Project/Product Management

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 5018 STRATEGIC PLANNING

Address: OR Beaverton 3601 SW Murray Blvd

Work Location: Murray Business Ctr Beaverton-Beaverton

Workplace Type: Remote

Pay Range: $41.71 – $66.03

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.