PM
Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level
Cimpress India
Program Manager (Remote)
Program Manager | Cimpress India | India
Cimpress India is looking for Program Managers (Non-IT) across India forremote roles.
...Program Manager | Cimpress India | India
Cimpress India is looking for Program Managers (Non-IT) across India for remote roles.
Must have Skills:
- Bachelors degree; preferably in business or communication
- 2+ years working Experience in Process Excellence.
- 2+ years working as Program/Project Manager (Non-IT background)
- Proven experience managing a team.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Understanding of project management
- Stakeholder collaboration & relationship management
- Data analytics – identify issues, trends & probable solutions/recommendations
- Effective management & prioritization of workload
- Conflict management
- Excellent in communication skills
- Effective & timely decision making
- Nice to have: Knowledge of Six Sigma or respective philosophy would be added advantage
Must have Behaviors:
- Strong ethical behavior combined with unmatched passion, commitment, and drive for quality excellence
- Adaptable style that is comfortable within a high energy, action-oriented culture
- Risk taking appetite
- Action oriented
- Demonstrates teamwork
- Leadership
- Openness to learn from feedback
Nice to Have Behaviors:
- Learning new technologies
- Self-Awareness (an understanding of own strengths and weaknesses)
- Hands-on and high-energy with an ability to work under tight timelines.
- Innovation mindset
ROLE AND RESPONSIBILITIES
- Act as a POC for the workflow (1 Small/moderate level workflow & 2 Complex or Large workflow) assuming holistic responsibilities pertaining to efficiency and quality of services
- Responsible for timely service delivery of the workflow
- Ensure smooth flow of information across all teams
- Maintain process documentation & ensure its always updated
- Process Optimization (Conduct process reviews to eliminate redundancies and reduction in cost)
- Implement initiatives for continuous improvement in delivered quality
- Maintain standard levels of productivity and encourage innovation for enhancement
- Research on new trends and technologies for remarkable improvement in quality and productivity
- Collaborate on technology projects to reduce efforts and enhance quality (e.g. Stitch-X, Cons app, File Review)
- Develop operational reports and data points to derive useful insights regarding workflow performance in a timely manner
- Effectively collaborate with business stakeholders to encourage team-work & drive workflow review platforms such as MBR, QBR, and so on
- Assume complete responsibilities for service delivery during peak season by creating and implementing readiness plans effectively
- Support New Process (Workflow) Incubation and rollout
- Support initiatives to constantly improve ways of working (e.g. CI Freelancer)
- Implement systems and processes that deliver improvement toward 100% conformance to customer requirements
- Conduct RCAs for various challenges/misses and collaborate with stakeholders to address AOIs identified through RCA
- Initiate & drive innovation within the workflow and organization for process improvement & enhanced customer experience
- Contribute towards OPEX strategy building & implementation
- Develop an evaluation method to assess program strengths and identify areas for improvement
LEADERSHIP/TEAM MANAGEMENT Skills:
- Support efforts to create transparency and enthusiasm for company’s vision and mission
- Managing a team with a diverse array of talents and responsibilities – 8 to 10 SMEs / 1 or 2 Program Leads
- Coach & Mentor Program leads to deliver outstanding performance.
- Call out and help team members develop the skills they need in order to deliver outstanding customer value by regular feedback conversations, coaching sessions or team-based learning and exchange opportunities
- Enable individuals and the team to remove impediments that prevent them from exceeding expectations in their work
- Create a fun and engagement-inspiring working environment that encourages personal responsibility and mutual support
- Seek / call out for support from reporting manager and other functions to better meet team members needs and to help them grow through regular feedback
- Make well-informed decisions regarding probationary periods and other employment related matters
- Ensure disciplinary discussions and actions for employees occur in empathetic, transparent, accurate and timely manner
- Encourage the team to proactively come up with improvement ideas and to raise issues regarding processes, systems, tools and performance
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