Project Coordinator (Remote)

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

Overview

Our client is looking for a Project Coordinator to join their operations and delivery department. This role focuses on three key areas: securing rebates, ensuring warranties, and managing special projects. Ideal candidates are highly organized, detail-oriented, and thrive in fast-paced environments, providing excellent customer support.

Responsibilities

• Rebate Management:
• Collect and organize all required documentation for customer rebates, including outreach to homeowners and collaboration with internal teams.
• File rebate submissions for utility and municipal electrification projects.
• Warranty Process Management:
• Ensure timely and accurate updates on warranty claims for both internal and external stakeholders.
• Special Projects and Data Management:
• Handle special projects such as research, data tracking, and customer outreach.
• Maintain and update CRM systems, dashboards, and spreadsheets to ensure accurate data management.
• Administrative Support:
• Oversee a shared dispatch email inbox and maintain organized data systems.
• Update and manage forms in Google Drive and proprietary platforms (e.g., ReTool).
• Keep customers informed about their invoicing, warranty, and rebate processes.

Requirements

• Must-Have Qualifications:
• At least 2 years of experience in a customer-facing operational role with strong attention to detail.
• Ability to manage multiple inquiries across various communication channels.
• Proficiency in data management, dashboard updates, and CRM systems.
• Strong verbal and written English communication skills.
• Ability to follow, document, and improve operational processes.
• A customer-first mindset with empathy and exceptional service skills.
• Positive attitude and eagerness to learn.
• Nice-to-Have Qualifications:
• Familiarity with document submission platforms (e.g., OEM warranties, rebate sites).
• Experience in remote work environments and communication tools.
• Background in HVAC/trades or technical support.
• Passion for climate, sustainability, and energy transition efforts.

Benefits

• Work remotely in a collaborative, supportive environment.
• Contribute to a mission-driven organization focused on customer satisfaction and operational efficiency.
• Opportunity for growth within a fast-paced and innovative company.
• Make an impact in the energy and sustainability sector.

If you think you’d make a great fit for the role, we’d love to hear from you! Apply through Hire with Near to connect with our client and boost your career.