Project Lead Field Technician (Remote)

Project Lead Field Technician -Remote

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

Requirements

The Project Lead Field Technician role includes a combination of local field service and regional/national installation, supervision, and QA Support. The Regional Field Technician provides support for New Era Technology project teams by completing work in the field at customer sites, acting as installers and supervisors to sub-contractors. The role is responsible for assuring all facets of field operations are executed safely and in the prescribed amount of time in accordance with the scope of work. The Field Technician has the opportunity to work on multiple projects for variety of clients and serves as the face of New Era Technology in the field.

The Project Lead Field Technician must reside in the United States.

At this time we are not sponsoring any work visas.

Essential Functions

• Build and maintain trusted relationships with customers and stakeholders
• Build alliances and partnerships with other vendors.
• Improve customer satisfaction/NPS scores
• Ensure that all assigned work is completed safely and to industry specifications
• Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion
• Keep the Project Managers apprised of job progress and/or problems on a regular basis
• Provide after-hours or emergency service on an as needed basis
• Complete surveys & quality audits as needed
• Adhere to existing company policies, standards and controls

Required Experience / Education

• Experience working with sub-contractors
• In-depth experience with cabling infrastructure installation, termination and testing to include but not limited to:
• Single/Multi mode fiber 50/62.5
• Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications
• 18/2 twisted pair
• Floor mount/wall mount racks/cabinets
• Proper grounding applications
• Experience installing, programming and servicing a variety of telephone, PBX and key systems
• Experience installing, troubleshooting and servicing 2 or more of the following areas: POS, CCTV, video monitoring, security systems, computer and low voltage cabling equipment
• Knowledge of high speed circuits, routers, switches and modems
• Knowledge of Cisco and Adtran high speed circuits, routers and switches
• Some combination of the following experience:
• Ability to login to network equipment via a GUI or command line using PuTTY or similar terminal emulator
• Knowledge of IP subnetting
• Knowledge of wireless networking, specifically Ekahau, AirMagnet or similar tools
• Some experience with desktop/laptop support
• Valid driver’s license

Knowledge, Skills & Abilities

• Demonstrated ability to properly use basic hand tools, power tools, and testing tools for the installation and testing of voice and network equipment to include but not limited to:
• Firewalls, routers, switches
• Wireless LAN controllers
• On-premise voice/key systems
• Physical security controllers and door strikes
• Video security cameras, DVRs, and NVRs
• VoIP handsets
• Knowledge and experience with the utilization of time tracking software
• Intermediate MS Office computer skills, including Word, Excel and Outlook
• Ability to give and receive clear direction from multiple sources.
• Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
• Ability to establish and retain customer confidence

EXPECTED HOURS OF WORK: Monday – Friday 8am – 5pm. May vary due to project assignment.

TRAVEL: Overnight travel could be up to 80% depending upon project requirements.

PM21

Compensation details: 30-38 Hourly Wage

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