Project Manager Asia (Remote)

Professional Services team helps sales to grow and deliver the company’s products to its customers.

We are seeking a highly motivated and experienced Project Manager to join our Professional Services team. The successful candidate will be responsible for overseeing the entire lifecycle of internal, customer implementation and technical account management projects, ensuring they are delivered on time, within budget, and to the highest quality standards.

Responsibilitie

s
Project Planning and Executio

• n:Develop comprehensive project plans, including timelines, resource allocation, and risk assessment
• s.Monitor project progress and identify potential issues or risk
• s.Implement corrective actions as needed to keep projects on trac
• k.Coordinate internal resources and third parties to ensure project completio
• n.Utilize industry best practices, techniques, and standards throughout entire project executio

n.Client Account manageme

• ntEstablish and maintain strong relationships with clients and stakeholder
• s.Effectively communicate project status, progress, and challenge
• s.Manage customer expectations and address their concern
• s.Pro-actively communicate with Premier Customers and Partners to ensure alignment in project goals and implementatio
• n.Oversee Premier customers’ onboarding with new solutions, manage customization requests and ensure a smooth handover proces
• s.Represent Premier Customer’s interests when discussing their feature requests/product issues with the Engineering. Track and prioritize feature requests, code improvements and bugfixe
• s.Assist with the the implementation of new solutions, deployment of packages, hotfixes, and plan upgrades; perform post-upgrade services availability chec
• k.Guide Premier Customers in adopting Constructor Tech best practices, including conducting risk assessments and health check processe
• s.Maintain availability during Premier Customer business hours to provide timely suppor
• t.Own all support incidents and requests submitted by Premier Customers and drive the resolutio
• n.Coordinate escalations and conduct post-incident reviews and RCAs on Premier Customers deman
• d.Participate in support related activities and handle non-premier support related activities per manager’s reques
• t.Retain Premier Support Customer CSAT and NPS through a variety of outcome-driven activities and own Service Levels and other KPIs based on the contract term
• s.Report on Premier Support Customers including trend analysis, current health status and manager defined KPIs on schedule or on-deman
• d.Keep information up-to-date on Premier Customers ensuring that information is shared as internal knowledge conten
• t.Learn and increasepractical experience with the Constructor Tech products and other technologies like other software solutions for education and scienc

e.Quality Assuranc

• e:Ensure adherence to quality standards throughout the project lifecycl
• e.Implement quality improvement initiative

s.Change Managemen

• t:Manage changes to project scope, schedule, or resource
• s.Communicate changes effectively to stakeholder
• s.Monitor and handle Change Requests required for implementation of project

s.Othe

• r:Willing to travel up to 75% of their time, including to customers in Singapor

e

. Qualificatio

• nsBachelor’s degree in Computer Science, Information Technology, or related fiel
• d.PMP certification is preferre
• d.Fluent English languag
• e.Minimum of two years of experience in software project managemen
• t.Proven track record of successful project deliver
• y.Good understanding of software development methodologies is preferre
• d.Excellent communication and interpersonal skill
• s.Ability to work under pressure and meet deadline

s.
If you are a passionate and results-oriented project manager looking for a challenging and rewarding career, we encourage you to app

ly.