Project Manager Commercial Sales Wfh (Remote)

Salary Range: $56,250 to $93,750 annually, depending on experience

Benefits

Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan, a flexible spending account, paid sick leave, paid time off, quarterly performance bonuses, training opportunities, and career growth with education reimbursement programs.

About Us

We are committed to enhancing the connected lives of our communities every day. With a focus on providing the fastest home internet in the Northwest, we aim to serve areas that have traditionally been overlooked by mainstream internet providers. As our state-of-the-art fiber network expands across Washington, Oregon, Idaho, and Montana, we are looking for dedicated team members to help us grow and achieve our goals.

While we are building internet connections, we are truly reaching real people. Our mission is to foster relationships and deliver exceptional experiences to our customers and communities.

Our Values

Genuinely Caring: We treat our customers and colleagues as neighbors, giving them our full attention and understanding their needs.

Empowering You: We enable our customers to select the best products for their needs and support our employees in providing solutions that enhance experiences for everyone.

Innovation and Improvement: We continually seek ways to enhance the experiences of our customers and each other.

Earning Your Trust: We build trust through clear and transparent communication, treating everyone as real people rather than just a corporation.

Job Summary

As the Project Manager for Commercial Sales, you will play a pivotal role in ensuring the timely delivery of high-quality products and services. This position involves managing all aspects of service delivery and acting as the primary contact for customers from post-sale to installation. You will be accountable for the customer experience during the activation of their network services, ensuring seamless communication and coordination across all departments.

Key Responsibilities

Oversee the entire project lifecycle of sales orders, analyzing requirements across various technologies including Ethernet, SDWAN, SIP, and Managed Services.

Respond to work order requests from customers, sales teams, agents, and vendors, coordinating installation, moves, disconnections, or changes to products and services.

Manage installation schedules, negotiate due dates, validate provisioning completion, and prioritize tasks to meet deadlines.

Maintain risk assessments and manage impacts, escalating issues to the appropriate management levels as necessary to provide updates on progress.

Act as a liaison among multiple stakeholders (customers, vendors, carriers, sales teams, provisioning, billing, and customer care) to ensure smooth communication and project success.

Conduct Root Cause Analysis for orders at both the order and process levels.

Troubleshoot and resolve customer issues, proactively addressing potential service delivery challenges.

Facilitate internal meetings with key service delivery stakeholders and conduct order overview meetings with executive leadership of major customers.

Create and present information requested by customers.

Perform other duties as assigned.

Qualifications

Bachelor’s degree in a related field or equivalent combination of education and experience.

A minimum of 4 years of customer support experience required.

At least 2 years of project coordination or management experience.

Project Management Certification and MEF Ethernet Certification preferred.

Experience In Telecommunications (ISP, MSO, Telcos) Is Required.

Familiarity with a CRM tool or experience with Salesforce is preferred.

Intermediate proficiency in Microsoft Office Suite.

Knowledge, Skills, And Abilities

Ability to work independently and exercise sound judgment in various situations.

Strong multitasking skills and ability to collaborate effectively with team members to meet deadlines.

Excellent verbal and written communication, attention to detail, and organizational skills.

Capacity to adapt to rapidly changing priorities and schedules.

Commitment to delivering exceptional customer service.

Work Authorization

Applicants must be authorized to work in the U.S. for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands for this role include the ability to bend, stoop, sit, walk, or stand for extended periods. Most time will be spent sitting with frequent opportunities to move around. Occasionally, you may need to lift and/or move up to 25 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

This position is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.

Diversity and Equal Opportunity

We are an equal opportunity employer and consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, disability, or any other legally protected status.

Pre-employment Background Check And Drug Screening

A pre-employment background check is required, and drug screening may also be necessary.

We are a drug-free workplace.

Employment Type: Full-Time