Proptech Account Manager Csm Bdm (Remote)

Location: Remote within Florida, Tennessee, or Arizona

Travel: Up to 10-30% to client sites (approximately 2 weeks of travel per quarter)

Experience: 3-8 Years

Salary: (60,000 – )65,000 Base + Bonus/Commissions

We are a premier provider of B2B SaaS solutions that are transforming the hospitality sector. Our innovative platform plays a crucial role in automating operations, enhancing guest experiences, and fostering growth for hotels, vacation rentals, and property management entities.

Role Overview

We are seeking a results-driven Customer Success Manager with a strong background in B2B SaaS, ideally within the hospitality industry. The successful candidate will bring at least 3-8 years of experience, including 2+ years in a SaaS environment and a minimum of 1 year in hospitality. Your primary responsibility will be to cultivate and manage pivotal client relationships effectively, ensuring satisfaction and driving revenue growth through successful onboarding and account management. Regular travel to client locations will be essential for maintaining strong partnerships.

Key Responsibilities

• Oversee and nurture large client accounts as a trusted advisor, ensuring their sustained success and satisfaction.
• Spearhead the onboarding initiatives for new clients, facilitating a smooth integration and comprehensive grasp of our platform’s offerings.
• Identify and leverage opportunities for upselling and cross-selling, thereby enhancing product usage within key accounts.
• Propel contract renewals while minimizing churn by cultivating robust client relationships and ensuring goal alignment.
• Collaborate with internal teams to swiftly address and resolve customer challenges.
• Conduct regular business reviews with clients to showcase value and strategize for future growth.
• Engage in face-to-face interactions with clients, providing strategic guidance and optimization of platform usage.
• Monitor customer satisfaction and platform engagement, proactively addressing any indications of dissatisfaction.
• Partner with sales, support, and product teams to refine the customer experience based on valuable feedback.

Required Skills

• Strong account management capabilities and a proactive approach to client engagement.
• Excellent relationship management and communication skills, with proven negotiation capabilities.
• Experience in conducting comprehensive business reviews and providing strategic insights.
• Familiarity with B2B SaaS products, particularly within the hospitality domain.
• Proven track record in upselling and reducing customer churn.

Qualifications

• 3-8 years of experience in Customer Success, Account Management, or related client-facing roles.
• 2+ years of experience in a B2B SaaS environment, specifically managing substantial client accounts.
• A minimum of 1 year of experience in the hospitality sector, with an understanding of its operational challenges.
• Willingness to travel up to 10-30% for client engagement and relationship building.

Career Growth Opportunities

Joining our team presents an exceptional avenue for professional development and career advancement within the B2B SaaS and hospitality sectors. You will have the opportunity to lead significant accounts and contribute to strategic initiatives that influence the trajectory of our organization.

Company Culture And Values

Our organization is committed to fostering a culture of innovation and collaboration, emphasizing long-term customer relationships and satisfaction. We value driven team members who are dedicated to enhancing client success and continuously improving our service offerings.

Compensation And Benefits

• Salary range: (60,000 – )65,000 base + performance bonuses.
• Flexible remote working options.
• Opportunities for professional training and development.
• Supportive team environment.
• Travel opportunities for direct client engagement.

Employment Type: Full-Time